About Hospice Touch
Hospice overview and quality summary
Hospice Touch is a nonprofit hospice care provider in Tomah, WI, serving patients and families in Monroe County and the surrounding area. Medicare certified since 1993, Hospice Touch has provided 33 years of end-of-life and palliative care to the community.
Hospice Touch serves an average of 24 patients per day, covering 25 ZIP codes across its service area. 58% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice Touch has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Tomah, WI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
Hospice Touch has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice Touch among the higher-rated hospice providers serving families in Tomah, WI.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
95% of caregivers gave Hospice Touch a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
96% of caregivers gave Hospice Touch a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
82% of caregivers gave Hospice Touch a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
89% of caregivers gave Hospice Touch a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
87% of caregivers gave Hospice Touch a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
79% of caregivers gave Hospice Touch a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
89% of caregivers gave Hospice Touch a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
96% of caregivers gave Hospice Touch a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.4%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.4%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Touch's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
74.8% of Hospice Touch's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
16.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
11.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
50.4%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
22.2%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
27.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
5.6%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$9,545
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Touch's patient population is primarily composed of individuals with cancer (39%), followed by cardiovascular disease (23%), dementia (15%), respiratory disease (11%), other conditions (11%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Hospice Touch delivers 58% of its care in patients' homes, with 31% in assisted living settings. The hospice serves an average of 24 patients per day.
Patient's Home
Assisted Living
Doctors at Hospice Touch
20 affiliated physicians
Dr. Allegra Ponshock
Family Practice
Dr. Paul Rudy, MD
Family Practice
Dr. Karyn Cecele, MD
Family Practice
Dr. Jessica Sosso, MD
Family Practice
Dr. Andrew Last, MD
Family Practice
Dr. Brad Jones, PA
Physician Assistant
Dr. Tiffany Casper, DO
Family Practice
Dr. Christine Jacobsen, MD
Family Practice
Dr. Derrick Woodward, MD
Family Practice
Dr. Jodie Diemer, MD
Family Practice
Dr. Cristina Custer
Nurse Practitioner
Dr. Kaitlyn Cunningham
Family Practice
+ 8 more physicians
Dr. Brooke Von Arx
Physician Assistant
Dr. Tracy Warsing, MD
Family Practice
Dr. Michael Stark, DO
Family Practice
Dr. Amber Oshan, PA
Physician Assistant
Dr. Anne Fenwick
Physician Assistant
Dr. Melissa Revels
Nurse Practitioner
Dr. Kelly Seib, MD
Geriatric Medicine
Dr. James Logan, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Hospice Touch
What is the CMS rating for Hospice Touch?
Hospice Touch has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Touch primarily treat?
Hospice Touch's patient population includes cancer (39%), cardiovascular disease (23%), dementia (15%), respiratory disease (11%), other conditions (11%). This reflects the hospice's experience managing these conditions.
Where does Hospice Touch provide care?
Hospice Touch provides care in patient's home (58%), assisted living (31%).
How large is Hospice Touch?
Hospice Touch serves an average of 24 patients per day and covers 25 ZIP codes in its service area.
How many doctors are affiliated with Hospice Touch?
20 physicians are affiliated with Hospice Touch.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·