About Hospice & Palliative Care Charlotte Region
Hospice overview and quality summary
Hospice & Palliative Care Charlotte Region is a nonprofit hospice care provider in Charlotte, NC, serving patients and families in Mecklenburg County and the surrounding area. Medicare certified since 1984, Hospice & Palliative Care Charlotte Region has provided 42 years of end-of-life and palliative care to the community.
Hospice & Palliative Care Charlotte Region serves an average of 975 patients per day, covering 132 ZIP codes across its service area. 45% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice & Palliative Care Charlotte Region has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Charlotte, NC, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Hospice & Palliative Care Charlotte Region has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice & Palliative Care Charlotte Region among the higher-rated hospice providers serving families in Charlotte, NC.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Hospice & Palliative Care Charlotte Region a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
78% of caregivers gave Hospice & Palliative Care Charlotte Region a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
86% of caregivers gave Hospice & Palliative Care Charlotte Region a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave Hospice & Palliative Care Charlotte Region a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
78% of caregivers gave Hospice & Palliative Care Charlotte Region a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
88% of caregivers gave Hospice & Palliative Care Charlotte Region a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
92% of caregivers gave Hospice & Palliative Care Charlotte Region a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.8%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.7%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.5%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.1%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.7%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice & Palliative Care Charlotte Region's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
68.9% of Hospice & Palliative Care Charlotte Region's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
13.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
60.5%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
5.1%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
42.7%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.8%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
1.3%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$16,679
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice & Palliative Care Charlotte Region's patient population is primarily composed of individuals with dementia (31%), followed by cancer (22%), other conditions (19%), cardiovascular disease (13%), stroke (9%), respiratory disease (8%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Hospice & Palliative Care Charlotte Region delivers 45% of its care in patients' homes, with 31% in assisted living settings, 22% in nursing facility settings, 2% in inpatient hospice settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 975 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Inpatient Hospice
Doctors at Hospice & Palliative Care Charlotte Region
20 affiliated physicians
Dr. John Mcbryde, MD
Emergency Medicine
Dr. Kevin Clark, DO
Emergency Medicine
Dr. Donnielle Green, MD
Internal Medicine
Dr. Kevin Lopez-shirley, MD
Internal Medicine
Dr. Joel Blass, MD
Internal Medicine
Dr. Sandeep Patel, MD
Internal Medicine
Dr. Kathryn Seward, MD
Internal Medicine
Dr. Holly Bernardini, DO
Family Practice
Dr. Dawn Owens-watterson, DO
Family Practice
Dr. Pradeep Patel, MD
Family Practice
Dr. Min-ji Lee, MD
Family Practice
Dr. Waseem Ghannam, MD
Family Practice
+ 8 more physicians
Dr. James Ho, MD
Internal Medicine
Dr. Shakeer Mahmood, MD
Internal Medicine
Dr. Kenneth Huber, MD
Internal Medicine
Dr. Hsiao Soriano, MD
Internal Medicine
Dr. April Caperna, DO
Internal Medicine
Dr. Robert Barnabei, MD
Family Practice
Dr. Lisa Caporossi, MD
Family Practice
Dr. John Gambino, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
Loading reviews...
Manage This Hospice Profile
Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.
Claim & Manage ProfileOther Hospice Providers Nearby
Hospice care in NC
Novant Health Hospice And Palliative Care A Depart
Non-Profit · 8 mi away
324 N Mcdowell Street, Charlotte, NC 28204
(704) 384-6478
Hospice Of Union County
Non-Profit · 18 mi away
700 W Roosevelt Boulevard, Monroe, NC 28110
(980) 993-7300
Hospice Of Gaston County, Inc
Non-Profit · 22 mi away
258 E Garrison Blvd, Watertown Place, Gastonia, NC 28054
(704) 861-8405
Hospice And Palliative Care Of Cabarrus County
Other · 29 mi away
5003 Hospice Lane, Kannapolis, NC 28081
(704) 935-9434
Hospice Of Stanly County Inc
Non-Profit · 38 mi away
960 North First St, Albemarle, NC 28001
(704) 983-4216
Carolina Caring Inc
Non-Profit · 44 mi away
3975 Robinson Road, Newton, NC 28658
(828) 466-0466
Find Hospice Care in Nearby Cities
Browse hospice providers in surrounding areas
Frequently Asked Questions
About Hospice & Palliative Care Charlotte Region
What is the CMS rating for Hospice & Palliative Care Charlotte Region?
Hospice & Palliative Care Charlotte Region has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice & Palliative Care Charlotte Region primarily treat?
Hospice & Palliative Care Charlotte Region's patient population includes dementia (31%), cancer (22%), other conditions (19%), cardiovascular disease (13%), stroke (9%), respiratory disease (8%). This reflects the hospice's experience managing these conditions.
Where does Hospice & Palliative Care Charlotte Region provide care?
Hospice & Palliative Care Charlotte Region provides care in patient's home (45%), assisted living (31%), nursing facility (22%), inpatient hospice (2%).
How large is Hospice & Palliative Care Charlotte Region?
Hospice & Palliative Care Charlotte Region serves an average of 975 patients per day and covers 132 ZIP codes in its service area.
How many doctors are affiliated with Hospice & Palliative Care Charlotte Region?
20 physicians are affiliated with Hospice & Palliative Care Charlotte Region.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·