About Hospice Of Western Michigan
Hospice overview and quality summary
Hospice Of Western Michigan is a nonprofit hospice care provider in Ada, MI, serving patients and families in Kent County and the surrounding area. Medicare certified since 1985, Hospice Of Western Michigan has provided 41 years of end-of-life and palliative care to the community.
Hospice Of Western Michigan serves an average of 81 patients per day, covering 80 ZIP codes across its service area. 42% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Hospice Of Western Michigan a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 3 physicians are affiliated with this hospice.
When choosing hospice care in Ada, MI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Hospice Of Western Michigan has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Ada, MI compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
88% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
89% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
67% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
75% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
72% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
69% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
75% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
79% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.4%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
97.3%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
94.6%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.7%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.2%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
94.9%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Of Western Michigan's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
74.3% of Hospice Of Western Michigan's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
96.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
12.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
72.6%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
48.7%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0.9%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$15,409
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Of Western Michigan's patient population is primarily composed of individuals with cancer (23%), followed by stroke (21%), cardiovascular disease (18%), dementia (18%), other conditions (13%), respiratory disease (10%).
Care Settings
Where hospice care is delivered
Hospice Of Western Michigan delivers 42% of its care in patients' homes, with 28% in nursing facility settings, 21% in assisted living settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 81 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Doctors at Hospice Of Western Michigan
3 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Hospice Of Western Michigan
What is the CMS rating for Hospice Of Western Michigan?
Hospice Of Western Michigan has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Of Western Michigan primarily treat?
Hospice Of Western Michigan's patient population includes cancer (23%), stroke (21%), cardiovascular disease (18%), dementia (18%), other conditions (13%), respiratory disease (10%). This reflects the hospice's experience managing these conditions.
Where does Hospice Of Western Michigan provide care?
Hospice Of Western Michigan provides care in patient's home (42%), nursing facility (28%), assisted living (21%).
How large is Hospice Of Western Michigan?
Hospice Of Western Michigan serves an average of 81 patients per day and covers 80 ZIP codes in its service area.
How many doctors are affiliated with Hospice Of Western Michigan?
3 physicians are affiliated with Hospice Of Western Michigan.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·