About Hospice Of The Western Reserve, Inc
Hospice overview and quality summary
Hospice Of The Western Reserve, Inc is a for-profit hospice care provider in Cleveland, OH, serving patients and families in Cuyahoga County and the surrounding area. Medicare certified since 1984, Hospice Of The Western Reserve, Inc has provided 42 years of end-of-life and palliative care to the community.
Hospice Of The Western Reserve, Inc serves an average of 822 patients per day, covering 193 ZIP codes across its service area. 45% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice Of The Western Reserve, Inc has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Cleveland, OH, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Hospice Of The Western Reserve, Inc has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice Of The Western Reserve, Inc among the higher-rated hospice providers serving families in Cleveland, OH.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
90% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
74% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
81% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
78% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
73% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Hospice Of The Western Reserve, Inc a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
89% of caregivers gave Hospice Of The Western Reserve, Inc a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.5%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.3%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.8%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.5%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.5%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.9%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.9%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.8%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Of The Western Reserve, Inc's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
43.5% of Hospice Of The Western Reserve, Inc's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
92.4%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
15.4
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
14.1%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
72.5%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
8.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
31.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
11.2%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0.9%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
2.3%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$15,163
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Of The Western Reserve, Inc's patient population is primarily composed of individuals with cancer (29%), followed by cardiovascular disease (18%), dementia (18%), other conditions (16%), stroke (13%), respiratory disease (9%).
Care Settings
Where hospice care is delivered
Hospice Of The Western Reserve, Inc delivers 45% of its care in patients' homes, with 26% in nursing facility settings, 24% in assisted living settings, 3% in inpatient hospice settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 822 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Inpatient Hospice
Doctors at Hospice Of The Western Reserve, Inc
20 affiliated physicians
Dr. Harbhajan Parmar, MD
Internal Medicine
Dr. John Surso, MD
Family Practice
Dr. Vincent Dalessandro, DO
Internal Medicine
Dr. Salman Rahman
Internal Medicine
Dr. Yatish Goyal, MD
Internal Medicine
Dr. Khaleel Deeb, MD
Family Practice
Dr. Stacie Laurence
Nurse Practitioner
Dr. Michael Debs, MD
Internal Medicine
Dr. Daria Dreboty Cerimele, MD
Family Practice
Dr. Kishor Patel, MD
Internal Medicine
Dr. Shobha Khandelwal, MD
Geriatric Medicine
Dr. Sathya Reddy, MD
Geriatric Medicine
+ 8 more physicians
Dr. Gary Huston, DO
General Practice
Dr. Emad Elbadawy, MD
Internal Medicine
Dr. James Coviello, MD
Internal Medicine
Dr. Diana Bucher, NP
Nurse Practitioner
Dr. Amy Dupont, NP
Nurse Practitioner
Dr. Sondra Siatkowski
Nurse Practitioner
Dr. Michael Harrington, MD
Internal Medicine
Dr. Ethel Smith, MD
Geriatric Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Hospice Of The Western Reserve, Inc
What is the CMS rating for Hospice Of The Western Reserve, Inc?
Hospice Of The Western Reserve, Inc has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Of The Western Reserve, Inc primarily treat?
Hospice Of The Western Reserve, Inc's patient population includes cancer (29%), cardiovascular disease (18%), dementia (18%), other conditions (16%), stroke (13%), respiratory disease (9%). This reflects the hospice's experience managing these conditions.
Where does Hospice Of The Western Reserve, Inc provide care?
Hospice Of The Western Reserve, Inc provides care in patient's home (45%), nursing facility (26%), assisted living (24%), inpatient hospice (3%).
How large is Hospice Of The Western Reserve, Inc?
Hospice Of The Western Reserve, Inc serves an average of 822 patients per day and covers 193 ZIP codes in its service area.
How many doctors are affiliated with Hospice Of The Western Reserve, Inc?
20 physicians are affiliated with Hospice Of The Western Reserve, Inc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·