About Helios Care
Hospice overview and quality summary
Helios Care is an hospice care provider in Oneonta, NY, serving patients and families in Otsego County and the surrounding area. Medicare certified since 1988, Helios Care has provided 38 years of end-of-life and palliative care to the community.
Helios Care serves an average of 91 patients per day, covering 110 ZIP codes across its service area. 88% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Helios Care has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Oneonta, NY, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Helios Care has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Helios Care among the higher-rated hospice providers serving families in Oneonta, NY.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
94% of caregivers gave Helios Care a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Helios Care a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
86% of caregivers gave Helios Care a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
81% of caregivers gave Helios Care a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Helios Care a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave Helios Care a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.8%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.1%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.4%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.6%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
96.3%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Helios Care's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
29.1% of Helios Care's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
81.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
11.3
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
78.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
3.4%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
31%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.3%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$11,866
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Helios Care's patient population is primarily composed of individuals with cancer (40%), followed by cardiovascular disease (22%), other conditions (17%), dementia (11%), respiratory disease (9%), stroke (2%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Helios Care delivers 88% of its care in patients' homes, with 7% in skilled nursing settings, 4% in assisted living settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 91 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Doctors at Helios Care
20 affiliated physicians
Dr. Sarah Hardy
Nurse Practitioner
Dr. Sharon Gavette, NP
Nurse Practitioner
Dr. Thomas Doolin, PA
Physician Assistant
Dr. Kim Halaquist
Nurse Practitioner
Dr. Chester Burton, DO
Family Practice
Dr. Erica Collins
Nurse Practitioner
Dr. Mallory Delaney
Physician Assistant
Dr. Lori Baldanza
Nurse Practitioner
Dr. Rebecca Eckel, MD
Family Practice
Dr. Sara Parylo, DO
Hematology/oncology
Dr. Todd Churchill, DO
Internal Medicine
Dr. Stephen Strasser, MD
Internal Medicine
+ 8 more physicians
Dr. Emily Seymour
Nurse Practitioner
Dr. Ashley Noel
Nurse Practitioner
Dr. Sean Secord
Physician Assistant
Dr. Jessica Miller
Nurse Practitioner
Dr. Brittany Bouchard
Physician Assistant
Dr. Aaron Harrison, MD
Family Practice
Dr. Gerald Landry, MD
Internal Medicine
Dr. Sondra Halpin
Nurse Practitioner
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Helios Care
What is the CMS rating for Helios Care?
Helios Care has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Helios Care primarily treat?
Helios Care's patient population includes cancer (40%), cardiovascular disease (22%), other conditions (17%), dementia (11%), respiratory disease (9%), stroke (2%). This reflects the hospice's experience managing these conditions.
Where does Helios Care provide care?
Helios Care provides care in patient's home (88%), skilled nursing (7%), assisted living (4%).
How large is Helios Care?
Helios Care serves an average of 91 patients per day and covers 110 ZIP codes in its service area.
How many doctors are affiliated with Helios Care?
20 physicians are affiliated with Helios Care.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·