About Heartland Hospice Services
Hospice overview and quality summary
Heartland Hospice Services is a nonprofit hospice care provider in Monterey, CA, serving patients and families in Monterey County and the surrounding area. Medicare certified since 1996, Heartland Hospice Services has provided 30 years of end-of-life and palliative care to the community.
Heartland Hospice Services serves an average of 44 patients per day, covering 46 ZIP codes across its service area. 62% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Heartland Hospice Services holds a 2-star CMS rating based on caregiver surveys. Families are encouraged to review the detailed quality measures below. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Monterey, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Below Average
CMS CAHPS Hospice Star Rating
Heartland Hospice Services has received a 2-star quality rating from CMS, based on caregiver survey results. Families in Monterey, CA considering this hospice should review the detailed survey results below and discuss quality measures with the care team.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
87% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
87% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
75% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
77% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
61% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
71% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
77% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
98.8%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
94.2%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
96.5%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
98.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
96.5%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
89.7%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
92.9%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
86.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Heartland Hospice Services's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
60.6% of Heartland Hospice Services's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
88.4%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
13
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.6%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
67.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.2%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
30.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
8.6%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.5%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$26,244
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Heartland Hospice Services's patient population is primarily composed of individuals with stroke (29%), followed by other conditions (23%), cancer (22%), cardiovascular disease (15%), dementia (11%).
Care Settings
Where hospice care is delivered
Heartland Hospice Services delivers 62% of its care in patients' homes, with 16% in nursing facility settings, 16% in assisted living settings, 6% in skilled nursing settings. The hospice serves an average of 44 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Skilled Nursing
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Heartland Hospice Services
What is the CMS rating for Heartland Hospice Services?
Heartland Hospice Services has a 2-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Heartland Hospice Services primarily treat?
Heartland Hospice Services's patient population includes stroke (29%), other conditions (23%), cancer (22%), cardiovascular disease (15%), dementia (11%). This reflects the hospice's experience managing these conditions.
Where does Heartland Hospice Services provide care?
Heartland Hospice Services provides care in patient's home (62%), nursing facility (16%), assisted living (16%), skilled nursing (6%).
How large is Heartland Hospice Services?
Heartland Hospice Services serves an average of 44 patients per day and covers 46 ZIP codes in its service area.
How many doctors are affiliated with Heartland Hospice Services?
1 physicians are affiliated with Heartland Hospice Services.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·