About Heart To Heart Hospice Of West Houston
Hospice overview and quality summary
Heart To Heart Hospice Of West Houston is an hospice care provider in Houston, TX, serving patients and families in Harris County and the surrounding area. Medicare certified since 2016, Heart To Heart Hospice Of West Houston has provided 10 years of end-of-life and palliative care to the community.
Heart To Heart Hospice Of West Houston serves an average of 76 patients per day, covering 94 ZIP codes across its service area. 35% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Heart To Heart Hospice Of West Houston holds a 2-star CMS rating based on caregiver surveys. Families are encouraged to review the detailed quality measures below. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 8 physicians are affiliated with this hospice.
When choosing hospice care in Houston, TX, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Below Average
CMS CAHPS Hospice Star Rating
Heart To Heart Hospice Of West Houston has received a 2-star quality rating from CMS, based on caregiver survey results. Families in Houston, TX considering this hospice should review the detailed survey results below and discuss quality measures with the care team.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
82% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
85% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
68% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
74% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
67% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
69% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
71% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
75% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.6%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.5%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
97.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.3%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.8%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Heart To Heart Hospice Of West Houston's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
44.1% of Heart To Heart Hospice Of West Houston's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
90.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
9.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
13.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
69.2%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
13.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
24.6%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
10.8%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
1.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$10,874
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Heart To Heart Hospice Of West Houston's patient population is primarily composed of individuals with dementia (31%), followed by cancer (22%), respiratory disease (17%), cardiovascular disease (13%), other conditions (10%), stroke (7%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Heart To Heart Hospice Of West Houston delivers 35% of its care in patients' homes, with 41% in assisted living settings, 20% in nursing facility settings, 1% in inpatient hospice settings, 1% in hospital settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 76 patients per day.
Assisted Living
Patient's Home
Nursing Facility
Inpatient Hospice
Hospital
Doctors at Heart To Heart Hospice Of West Houston
8 affiliated physicians
Dr. Jesse Onyenekwe, MD
Pulmonary Disease
Dr. Nzube Okonkwo, MD
Family Practice
Dr. Olamide Olu Joshua, MD
Family Practice
Dr. Balbir Chahal, MD
Internal Medicine
Dr. Milton Guerrero, MD
Family Practice
Dr. Ashley Faye, MD
Family Practice
Dr. Rabeea Zaki, MD
Internal Medicine
Dr. Hermanjeet Grewal, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Heart To Heart Hospice Of West Houston
What is the CMS rating for Heart To Heart Hospice Of West Houston?
Heart To Heart Hospice Of West Houston has a 2-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Heart To Heart Hospice Of West Houston primarily treat?
Heart To Heart Hospice Of West Houston's patient population includes dementia (31%), cancer (22%), respiratory disease (17%), cardiovascular disease (13%), other conditions (10%), stroke (7%). This reflects the hospice's experience managing these conditions.
Where does Heart To Heart Hospice Of West Houston provide care?
Heart To Heart Hospice Of West Houston provides care in assisted living (41%), patient's home (35%), nursing facility (20%), inpatient hospice (1%), hospital (1%).
How large is Heart To Heart Hospice Of West Houston?
Heart To Heart Hospice Of West Houston serves an average of 76 patients per day and covers 94 ZIP codes in its service area.
How many doctors are affiliated with Heart To Heart Hospice Of West Houston?
8 physicians are affiliated with Heart To Heart Hospice Of West Houston.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·