About Heart To Heart Hospice Of Lufkin Llc
Hospice overview and quality summary
Heart To Heart Hospice Of Lufkin Llc is a for-profit hospice care provider in Lufkin, TX, serving patients and families in Angelina County and the surrounding area. Medicare certified since 2008, Heart To Heart Hospice Of Lufkin Llc has provided 18 years of end-of-life and palliative care to the community.
Heart To Heart Hospice Of Lufkin Llc serves an average of 83 patients per day, covering 75 ZIP codes across its service area. 46% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Heart To Heart Hospice Of Lufkin Llc has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 9 physicians are affiliated with this hospice.
When choosing hospice care in Lufkin, TX, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
Heart To Heart Hospice Of Lufkin Llc has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Heart To Heart Hospice Of Lufkin Llc among the higher-rated hospice providers serving families in Lufkin, TX.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
95% of caregivers gave Heart To Heart Hospice Of Lufkin Llc a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
94% of caregivers gave Heart To Heart Hospice Of Lufkin Llc a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
82% of caregivers gave Heart To Heart Hospice Of Lufkin Llc a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
85% of caregivers gave Heart To Heart Hospice Of Lufkin Llc a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
83% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
89% of caregivers gave Heart To Heart Hospice Of Lufkin Llc a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
98.7%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.7%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.7%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
98.7%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
98.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Heart To Heart Hospice Of Lufkin Llc's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
48.9% of Heart To Heart Hospice Of Lufkin Llc's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
91.2%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
8.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
57%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
17.5%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
30.2%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
9.5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$14,470
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Heart To Heart Hospice Of Lufkin Llc's patient population is primarily composed of individuals with cardiovascular disease (38%), followed by dementia (24%), cancer (14%), respiratory disease (11%), other conditions (9%), stroke (7%). Heart failure is one of the leading diagnoses for hospice admission nationwide, and a high proportion of cardiac patients is typical of most hospice programs.
Care Settings
Where hospice care is delivered
Heart To Heart Hospice Of Lufkin Llc delivers 46% of its care in patients' homes, with 42% in nursing facility settings, 8% in assisted living settings, 3% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 83 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Skilled Nursing
Doctors at Heart To Heart Hospice Of Lufkin Llc
9 affiliated physicians
Dr. Sean Moran, MD
Internal Medicine
Dr. Michael Huber, MD
Internal Medicine
Dr. Bramham Reddy, MD
Hematology/oncology
Dr. Michael Mcmahon, MD
Internal Medicine
Dr. Khoren Hekimian, DO
Family Practice
Dr. Charlotte Appleton, MD
Internal Medicine
Dr. Kristopher Dela Cruz, MD
Internal Medicine
Dr. Joshua Allen, DO
Emergency Medicine
Dr. Cengiz Satir, MD
Family Practice
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Heart To Heart Hospice Of Lufkin Llc
What is the CMS rating for Heart To Heart Hospice Of Lufkin Llc?
Heart To Heart Hospice Of Lufkin Llc has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Heart To Heart Hospice Of Lufkin Llc primarily treat?
Heart To Heart Hospice Of Lufkin Llc's patient population includes cardiovascular disease (38%), dementia (24%), cancer (14%), respiratory disease (11%), other conditions (9%), stroke (7%). This reflects the hospice's experience managing these conditions.
Where does Heart To Heart Hospice Of Lufkin Llc provide care?
Heart To Heart Hospice Of Lufkin Llc provides care in patient's home (46%), nursing facility (42%), assisted living (8%), skilled nursing (3%).
How large is Heart To Heart Hospice Of Lufkin Llc?
Heart To Heart Hospice Of Lufkin Llc serves an average of 83 patients per day and covers 75 ZIP codes in its service area.
How many doctors are affiliated with Heart To Heart Hospice Of Lufkin Llc?
9 physicians are affiliated with Heart To Heart Hospice Of Lufkin Llc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·