About Heart Of Hospice
Hospice overview and quality summary
Heart Of Hospice is a for-profit hospice care provider in Alexandria, LA, serving patients and families in Rapides County and the surrounding area. Medicare certified since 1989, Heart Of Hospice has provided 37 years of end-of-life and palliative care to the community.
Heart Of Hospice serves an average of 82 patients per day, covering 75 ZIP codes across its service area. 68% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 3 physicians are affiliated with this hospice.
When choosing hospice care in Alexandria, LA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
85% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
78% of caregivers gave Heart Of Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
75% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
82% of caregivers gave Heart Of Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
79% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
86% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Heart Of Hospice's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
69.3% of Heart Of Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
93.1%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
8.9
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
56.5%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
16.6%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
31.7%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
15.2%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.8%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
1.3%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$13,446
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Heart Of Hospice's patient population is primarily composed of individuals with other conditions (23%), followed by respiratory disease (20%), dementia (18%), cancer (18%), cardiovascular disease (14%), stroke (8%).
Care Settings
Where hospice care is delivered
Heart Of Hospice delivers 68% of its care in patients' homes, with 25% in nursing facility settings, 3% in assisted living settings, 2% in hospital settings, 1% in skilled nursing settings. The hospice serves an average of 82 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Hospital
Skilled Nursing
Doctors at Heart Of Hospice
3 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Heart Of Hospice
What is the CMS rating for Heart Of Hospice?
Heart Of Hospice does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Heart Of Hospice primarily treat?
Heart Of Hospice's patient population includes other conditions (23%), respiratory disease (20%), dementia (18%), cancer (18%), cardiovascular disease (14%), stroke (8%). This reflects the hospice's experience managing these conditions.
Where does Heart Of Hospice provide care?
Heart Of Hospice provides care in patient's home (68%), nursing facility (25%), assisted living (3%), hospital (2%), skilled nursing (1%).
How large is Heart Of Hospice?
Heart Of Hospice serves an average of 82 patients per day and covers 75 ZIP codes in its service area.
How many doctors are affiliated with Heart Of Hospice?
3 physicians are affiliated with Heart Of Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·