About Heart 'n Home Hospice & Palliative Care, Llc
Hospice overview and quality summary
Heart 'n Home Hospice & Palliative Care, Llc is a for-profit hospice care provider in Bend, OR, serving patients and families in Deschutes County and the surrounding area. Medicare certified since 1997, Heart 'n Home Hospice & Palliative Care, Llc has provided 29 years of end-of-life and palliative care to the community.
Heart 'n Home Hospice & Palliative Care, Llc serves an average of 30 patients per day, covering 14 ZIP codes across its service area. 35% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Bend, OR, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
88% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
75% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
77% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
78% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
84% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
97.4%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
97.1%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
97.1%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Heart 'n Home Hospice & Palliative Care, Llc's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
71.7% of Heart 'n Home Hospice & Palliative Care, Llc's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
91.8%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
13.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.8%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
56%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
13%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
30.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4.3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$19,773
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Heart 'n Home Hospice & Palliative Care, Llc's patient population is primarily composed of individuals with other conditions (30%), followed by cardiovascular disease (21%), dementia (20%), cancer (18%), respiratory disease (10%).
Care Settings
Where hospice care is delivered
Heart 'n Home Hospice & Palliative Care, Llc delivers 35% of its care in patients' homes, with 62% in assisted living settings, 2% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 30 patients per day.
Assisted Living
Patient's Home
Skilled Nursing
Doctors at Heart 'n Home Hospice & Palliative Care, Llc
1 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Heart 'n Home Hospice & Palliative Care, Llc
What is the CMS rating for Heart 'n Home Hospice & Palliative Care, Llc?
Heart 'n Home Hospice & Palliative Care, Llc does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Heart 'n Home Hospice & Palliative Care, Llc primarily treat?
Heart 'n Home Hospice & Palliative Care, Llc's patient population includes other conditions (30%), cardiovascular disease (21%), dementia (20%), cancer (18%), respiratory disease (10%). This reflects the hospice's experience managing these conditions.
Where does Heart 'n Home Hospice & Palliative Care, Llc provide care?
Heart 'n Home Hospice & Palliative Care, Llc provides care in assisted living (62%), patient's home (35%), skilled nursing (2%).
How large is Heart 'n Home Hospice & Palliative Care, Llc?
Heart 'n Home Hospice & Palliative Care, Llc serves an average of 30 patients per day and covers 14 ZIP codes in its service area.
How many doctors are affiliated with Heart 'n Home Hospice & Palliative Care, Llc?
1 physicians are affiliated with Heart 'n Home Hospice & Palliative Care, Llc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·