About @heart Hospice
Hospice overview and quality summary
@heart Hospice is a for-profit hospice care provider in Virginia Beach, VA, serving patients and families in Virginia Beach City County and the surrounding area. Medicare certified since 2017, @heart Hospice has provided 9 years of end-of-life and palliative care to the community.
@heart Hospice serves an average of 55 patients per day, covering 40 ZIP codes across its service area. 87% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 2 physicians are affiliated with this hospice.
When choosing hospice care in Virginia Beach, VA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
96% of caregivers gave @heart Hospice a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
82% of caregivers gave @heart Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave @heart Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
70% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
79% of caregivers gave @heart Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
78% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
81% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.2%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.2%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Composite Process Score
Composite measure of all hospice care process quality measures
99.2%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
@heart Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
75.2% of @heart Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
93.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8.6%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
40.2%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
10.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
30.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
15.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$21,936
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
@heart Hospice's patient population is primarily composed of individuals with dementia (25%), followed by stroke (22%), cancer (19%), other conditions (15%), cardiovascular disease (12%), respiratory disease (11%).
Care Settings
Where hospice care is delivered
@heart Hospice delivers 87% of its care in patients' homes, with 9% in assisted living settings, 4% in nursing facility settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 55 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Doctors at @heart Hospice
2 affiliated physicians
Patient Reviews
Reviews and ratings from patients
Loading reviews...
Manage This Hospice Profile
Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.
Claim & Manage ProfileOther Hospice Providers Nearby
Hospice care in VA
Suncrest Hospice
For-Profit · < 1 mi away
208 Golden Oak Court, Suite 100, Virginia Beach, VA 23452
(757) 832-7001
Intrepid Usa Hospice
For-Profit · < 1 mi away
4510 Holland Office Park, Suite 503, Virginia Beach, VA 23452
(757) 499-0872
Interim Healthcare Hospice & Palliative Care
For-Profit · < 1 mi away
516 South Independence Blvd, Suite 106, Virginia Beach, VA 23452
(757) 466-1401
Harmonycare Hospice
Non-Profit · 3 mi away
236 Clearfield Avenue, Ste 209, Virginia Beach, VA 23462
(757) 757-5612
Kindred Hospice - Virginia Beach
For-Profit · 3 mi away
5544 Greenwich Road, Suite 202, Virginia Beach, VA 23462
(757) 461-0600
Promedica Hospice (virginia Beach)
For-Profit · 3 mi away
5041 Corporate Woods Drive, Suite 200, Virginia Beach, VA 23462
(757) 490-9323
Frequently Asked Questions
About @heart Hospice
What is the CMS rating for @heart Hospice?
@heart Hospice does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does @heart Hospice primarily treat?
@heart Hospice's patient population includes dementia (25%), stroke (22%), cancer (19%), other conditions (15%), cardiovascular disease (12%), respiratory disease (11%). This reflects the hospice's experience managing these conditions.
Where does @heart Hospice provide care?
@heart Hospice provides care in patient's home (87%), assisted living (9%), nursing facility (4%).
How large is @heart Hospice?
@heart Hospice serves an average of 55 patients per day and covers 40 ZIP codes in its service area.
How many doctors are affiliated with @heart Hospice?
2 physicians are affiliated with @heart Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·