About Healthflex Hospice
Hospice overview and quality summary
Healthflex Hospice is a for-profit hospice care provider in Oakland, CA, serving patients and families in Alameda County and the surrounding area. Medicare certified since 2019, Healthflex Hospice has provided 7 years of end-of-life and palliative care to the community.
Healthflex Hospice serves an average of 79 patients per day, covering 132 ZIP codes across its service area. 83% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency.
When choosing hospice care in Oakland, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
84% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
87% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
69% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
74% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
61% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
74% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
69% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
69% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.1%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
96.6%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.3%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
96.8%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
97.8%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
98.3%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
94.3%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
90.9%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Healthflex Hospice's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
23.7% of Healthflex Hospice's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
85.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
5.8%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
38.2%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
12.4%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
32.2%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
7.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4.1%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$32,339
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Healthflex Hospice's patient population is primarily composed of individuals with dementia (38%), followed by cancer (17%), other conditions (16%), stroke (13%), respiratory disease (8%), cardiovascular disease (7%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Healthflex Hospice delivers 83% of its care in patients' homes, with 9% in skilled nursing settings, 8% in assisted living settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 79 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Patient Reviews
Reviews and ratings from patients
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Hospice care in CA
Accentcare Hospice & Palliative Care Of Ca - Oakla
For-Profit · < 1 mi away
7677 Oakport Street, Suite 500, Oakland, CA 94621
(408) 372-7024
Pathways Home Health And Hospice
Non-Profit · < 1 mi away
333 Hegenberger Road, Suite 700, Oakland, CA 94621
(510) 632-4390
Amore Hospice, Inc
For-Profit · 2 mi away
2648 International Blvd,suite 301, Oakland, CA 94601
(510) 479-7668
American Guardian Hospice
For-Profit · 3 mi away
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(669) 241-6311
Holistic Palliative Care, Inc
For-Profit · 4 mi away
5707 Redwood Road, Suite 1, Oakland, CA 94619
(510) 285-7800
Sutter Visiting Nurse Association And Hospice
For-Profit · 4 mi away
1025 Atlantic Ave, Suite 100a, Alameda, CA 94501
(510) 263-0900
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Frequently Asked Questions
About Healthflex Hospice
What is the CMS rating for Healthflex Hospice?
Healthflex Hospice does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Healthflex Hospice primarily treat?
Healthflex Hospice's patient population includes dementia (38%), cancer (17%), other conditions (16%), stroke (13%), respiratory disease (8%), cardiovascular disease (7%). This reflects the hospice's experience managing these conditions.
Where does Healthflex Hospice provide care?
Healthflex Hospice provides care in patient's home (83%), skilled nursing (9%), assisted living (8%).
How large is Healthflex Hospice?
Healthflex Hospice serves an average of 79 patients per day and covers 132 ZIP codes in its service area.
How many doctors are affiliated with Healthflex Hospice?
Affiliated physician data is not currently available for Healthflex Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·