Skip to main content
Hospice Care

Grand Lake Hospice

Excellent5-Star CMS Rating

1122 East Spring Street, Saint Marys, OH 45885

Non-Profit
19 Years Certified
23 Patients/Day

Contact Grand Lake Hospice

(419) 394-7434Get Directions

1122 East Spring Street
Saint Marys, OH 45885

About Grand Lake Hospice

Hospice overview and quality summary

Grand Lake Hospice is a nonprofit hospice care provider in Saint Marys, OH, serving patients and families in Auglaize County and the surrounding area. Medicare certified since 2007, Grand Lake Hospice has provided 19 years of end-of-life and palliative care to the community.

Grand Lake Hospice serves an average of 23 patients per day, covering 28 ZIP codes across its service area. 22% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

Grand Lake Hospice has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 9 physicians are affiliated with this hospice.

When choosing hospice care in Saint Marys, OH, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating5/5 Stars
OwnershipNon-Profit
Certified Since2007
CountyAuglaize
Avg Daily Census23 patients
Service Area28 ZIP codes
HCI Score10/10
Affiliated Doctors9

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

5of 5

Excellent

CMS CAHPS Hospice Star Rating

Grand Lake Hospice has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Grand Lake Hospice among the higher-rated hospice providers serving families in Saint Marys, OH.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Above Average
94%

94% of caregivers gave Grand Lake Hospice a top rating for emotional & spiritual support, above the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Above Average
97%

97% of caregivers gave Grand Lake Hospice a top rating for treated with respect, above the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Above Average
83%

83% of caregivers gave Grand Lake Hospice a top rating for help with symptoms, above the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Above Average
90%

90% of caregivers gave Grand Lake Hospice a top rating for team communication, above the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Above Average
90%

90% of caregivers gave Grand Lake Hospice a top rating for getting timely care, above the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Above Average
88%

88% of caregivers gave Grand Lake Hospice a top rating for training for family caregivers, above the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Above Average
92%

92% of caregivers gave Grand Lake Hospice a top rating for overall rating (9-10), above the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Above Average
94%

94% of caregivers gave Grand Lake Hospice a top rating for would recommend, above the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

100.0%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

100.0%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

100.0%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

95.6%

Natl: 94.8%

Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

100.0%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

96.0%

Natl: 97.4%

Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

100.0%

Natl: 93.2%

Above Average

Composite Process Score

Composite measure of all hospice care process quality measures

95.9%

Natl: 91.6%

Above Average

Hospice Care Index

Composite quality score with 10 sub-measures

10/10

Overall HCI Score

National average: 8.8/10

Grand Lake Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

67.5% of Grand Lake Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.

Visits Near Death

Patients with visits in last 3 days of life

97.3%

Natl: 89.5%

81th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

29

Natl: 13.4

99th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

5.3%

Natl: 9.2%

18th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

5%

Natl: 55.4%

2th pctl

Early Live Discharges

Patients discharged alive within 3 days

0%

Natl: 7.2%

19th pctl

Late Live Discharges

Patients discharged alive after enrollment

33.3%

Natl: 40%

42th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

0%

Natl: 8%

19th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

0%

Natl: 2.3%

45th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

1.8%

Natl: 0.6%

93th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$8,748

Natl: $16,971

7th pctl

Patient Population

Primary diagnoses of hospice patients

Grand Lake Hospice's patient population is primarily composed of individuals with cardiovascular disease (30%), followed by cancer (21%), respiratory disease (17%), dementia (13%), other conditions (11%), stroke (9%).

Cardiovascular Disease30%
Cancer21%
Respiratory Disease17%
Dementia13%
Other Conditions11%
Stroke9%

Care Settings

Where hospice care is delivered

Grand Lake Hospice delivers 22% of its care in patients' homes, with 42% in assisted living settings, 33% in nursing facility settings, 2% in hospital settings, 1% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 23 patients per day.

Assisted Living

42%

Nursing Facility

33%

Patient's Home

22%

Hospital

2%

Skilled Nursing

1%

Patient Reviews

Reviews and ratings from patients

Loading reviews...

Manage This Hospice Profile

Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.

Claim & Manage Profile

Frequently Asked Questions

About Grand Lake Hospice

What is the CMS rating for Grand Lake Hospice?

Grand Lake Hospice has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Grand Lake Hospice primarily treat?

Grand Lake Hospice's patient population includes cardiovascular disease (30%), cancer (21%), respiratory disease (17%), dementia (13%), other conditions (11%), stroke (9%). This reflects the hospice's experience managing these conditions.

Where does Grand Lake Hospice provide care?

Grand Lake Hospice provides care in assisted living (42%), nursing facility (33%), patient's home (22%), hospital (2%), skilled nursing (1%).

How large is Grand Lake Hospice?

Grand Lake Hospice serves an average of 23 patients per day and covers 28 ZIP codes in its service area.

How many doctors are affiliated with Grand Lake Hospice?

9 physicians are affiliated with Grand Lake Hospice.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·