About Everheart Hospice
Hospice overview and quality summary
Everheart Hospice is a nonprofit hospice care provider in Greenville, OH, serving patients and families in Darke County and the surrounding area. Medicare certified since 1988, Everheart Hospice has provided 38 years of end-of-life and palliative care to the community.
Everheart Hospice serves an average of 120 patients per day, covering 80 ZIP codes across its service area. 36% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Everheart Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Greenville, OH, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Everheart Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Everheart Hospice among the higher-rated hospice providers serving families in Greenville, OH.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
90% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
73% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
80% of caregivers gave Everheart Hospice a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
74% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
85% of caregivers gave Everheart Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
91% of caregivers gave Everheart Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.9%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.7%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.7%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.9%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.8%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Everheart Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
63.1% of Everheart Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
97.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
26.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
13.6%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
41.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
7.5%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
51.7%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
3.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
1.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$10,717
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Everheart Hospice's patient population is primarily composed of individuals with cardiovascular disease (29%), followed by cancer (19%), other conditions (19%), dementia (14%), stroke (12%), respiratory disease (8%).
Care Settings
Where hospice care is delivered
Everheart Hospice delivers 36% of its care in patients' homes, with 42% in nursing facility settings, 20% in assisted living settings, 2% in inpatient hospice settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 120 patients per day.
Nursing Facility
Patient's Home
Assisted Living
Inpatient Hospice
Doctors at Everheart Hospice
20 affiliated physicians
Dr. Kayla Borchers, NP
Nurse Practitioner
Dr. Leonard Cooley
Nurse Practitioner
Dr. Jacob Jones, MD
Family Practice
Dr. Shonda Terrazas
Nurse Practitioner
Dr. Gregory Heiser
Nurse Practitioner
Dr. Shanthi Satyanarayana, MD
Internal Medicine
Dr. Adam Osterhage
Nurse Practitioner
Dr. Robert Hunter, DO
Family Practice
Dr. Thomas Brown, MD
Family Practice
Dr. Courtney Westgerdes, PA
Physician Assistant
Dr. Hafiz Rehman
Internal Medicine
Dr. Stefanie Moeller, MD
Internal Medicine
+ 8 more physicians
Dr. Jennifer Rawlins, MD
Family Practice
Dr. Paul Kalogerou, MD
Internal Medicine
Dr. Bobby Lenox, MD
Family Practice
Dr. Nancy Wolters, NP
Nurse Practitioner
Dr. Natasha Kenworthy
Nurse Practitioner
Dr. Heather Kleinhenz, MD
Family Practice
Dr. Alisha Metz, NP
Nurse Practitioner
Dr. Alisa Marzec, MD
Family Practice
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Reviews and ratings from patients
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Frequently Asked Questions
About Everheart Hospice
What is the CMS rating for Everheart Hospice?
Everheart Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Everheart Hospice primarily treat?
Everheart Hospice's patient population includes cardiovascular disease (29%), cancer (19%), other conditions (19%), dementia (14%), stroke (12%), respiratory disease (8%). This reflects the hospice's experience managing these conditions.
Where does Everheart Hospice provide care?
Everheart Hospice provides care in nursing facility (42%), patient's home (36%), assisted living (20%), inpatient hospice (2%).
How large is Everheart Hospice?
Everheart Hospice serves an average of 120 patients per day and covers 80 ZIP codes in its service area.
How many doctors are affiliated with Everheart Hospice?
20 physicians are affiliated with Everheart Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·