About Gentle Shepherd Hospice Inc
Hospice overview and quality summary
Gentle Shepherd Hospice Inc is a for-profit hospice care provider in Roanoke, VA, serving patients and families in Botetourt County and the surrounding area. Medicare certified since 1995, Gentle Shepherd Hospice Inc has provided 31 years of end-of-life and palliative care to the community.
Gentle Shepherd Hospice Inc serves an average of 86 patients per day, covering 55 ZIP codes across its service area. 51% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Gentle Shepherd Hospice Inc has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 10 physicians are affiliated with this hospice.
When choosing hospice care in Roanoke, VA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
Gentle Shepherd Hospice Inc has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Gentle Shepherd Hospice Inc among the higher-rated hospice providers serving families in Roanoke, VA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
94% of caregivers gave Gentle Shepherd Hospice Inc a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
98% of caregivers gave Gentle Shepherd Hospice Inc a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
81% of caregivers gave Gentle Shepherd Hospice Inc a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
92% of caregivers gave Gentle Shepherd Hospice Inc a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
89% of caregivers gave Gentle Shepherd Hospice Inc a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
83% of caregivers gave Gentle Shepherd Hospice Inc a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
92% of caregivers gave Gentle Shepherd Hospice Inc a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
96% of caregivers gave Gentle Shepherd Hospice Inc a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.5%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.6%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
93.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
96.4%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Gentle Shepherd Hospice Inc's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
33.3% of Gentle Shepherd Hospice Inc's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
88.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
9.5
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
59.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
9.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
38%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
15.5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
11.3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$19,271
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Gentle Shepherd Hospice Inc's patient population is primarily composed of individuals with dementia (46%), followed by cancer (17%), cardiovascular disease (13%), stroke (12%), other conditions (9%), respiratory disease (4%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Gentle Shepherd Hospice Inc delivers 51% of its care in patients' homes, with 41% in assisted living settings, 8% in nursing facility settings. The hospice serves an average of 86 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Doctors at Gentle Shepherd Hospice Inc
10 affiliated physicians
Dr. Angela Shearer, NP
Nurse Practitioner
Dr. William Ball
Family Practice
Dr. Burak Gezen, MD
Geriatric Medicine
Dr. Mark Kochenderfer, MD
Hematology/oncology
Dr. Emily Staples, DO
Family Practice
Dr. Victor Bell, MD
Family Practice
Dr. Robert Bee
Internal Medicine
Dr. Jarrett Dodd, MD
Family Practice
Dr. David Smith, MD
Family Practice
Dr. Jasmine Stauffer
Physician Assistant
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Gentle Shepherd Hospice Inc
What is the CMS rating for Gentle Shepherd Hospice Inc?
Gentle Shepherd Hospice Inc has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Gentle Shepherd Hospice Inc primarily treat?
Gentle Shepherd Hospice Inc's patient population includes dementia (46%), cancer (17%), cardiovascular disease (13%), stroke (12%), other conditions (9%), respiratory disease (4%). This reflects the hospice's experience managing these conditions.
Where does Gentle Shepherd Hospice Inc provide care?
Gentle Shepherd Hospice Inc provides care in patient's home (51%), assisted living (41%), nursing facility (8%).
How large is Gentle Shepherd Hospice Inc?
Gentle Shepherd Hospice Inc serves an average of 86 patients per day and covers 55 ZIP codes in its service area.
How many doctors are affiliated with Gentle Shepherd Hospice Inc?
10 physicians are affiliated with Gentle Shepherd Hospice Inc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·