About Crozer Keystone Hospice
Hospice overview and quality summary
Crozer Keystone Hospice is a for-profit hospice care provider in Springfield, PA, serving patients and families in Delaware County and the surrounding area. Medicare certified since 1993, Crozer Keystone Hospice has provided 33 years of end-of-life and palliative care to the community.
The hospice covers 44 ZIP codes across its service area.
Crozer Keystone Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support.
When choosing hospice care in Springfield, PA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Crozer Keystone Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Crozer Keystone Hospice among the higher-rated hospice providers serving families in Springfield, PA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Crozer Keystone Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
82% of caregivers gave Crozer Keystone Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
82% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
82% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Crozer Keystone Hospice
What is the CMS rating for Crozer Keystone Hospice?
Crozer Keystone Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Crozer Keystone Hospice primarily treat?
Patient population data is not currently available for Crozer Keystone Hospice.
Where does Crozer Keystone Hospice provide care?
Care setting data is not currently available.
How large is Crozer Keystone Hospice?
Size information is not currently available for Crozer Keystone Hospice.
How many doctors are affiliated with Crozer Keystone Hospice?
Affiliated physician data is not currently available for Crozer Keystone Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·