About Crossroads Hospice Of Tennesse
Hospice overview and quality summary
Crossroads Hospice Of Tennesse is a for-profit hospice care provider in Memphis, TN, serving patients and families in Shelby County and the surrounding area. Medicare certified since 1998, Crossroads Hospice Of Tennesse has provided 28 years of end-of-life and palliative care to the community.
Crossroads Hospice Of Tennesse serves an average of 203 patients per day, covering 70 ZIP codes across its service area. 74% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Crossroads Hospice Of Tennesse has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 12 physicians are affiliated with this hospice.
When choosing hospice care in Memphis, TN, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Crossroads Hospice Of Tennesse has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Crossroads Hospice Of Tennesse among the higher-rated hospice providers serving families in Memphis, TN.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
75% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Crossroads Hospice Of Tennesse a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
77% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
79% of caregivers gave Crossroads Hospice Of Tennesse a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
82% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
85% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.9%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.8%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Crossroads Hospice Of Tennesse's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
58.4% of Crossroads Hospice Of Tennesse's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
92.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
9.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
4.8%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
89.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
48.1%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
7.6%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.5%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.7%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$13,449
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Crossroads Hospice Of Tennesse's patient population is primarily composed of individuals with dementia (25%), followed by cancer (22%), cardiovascular disease (18%), other conditions (16%), respiratory disease (10%), stroke (10%).
Care Settings
Where hospice care is delivered
Crossroads Hospice Of Tennesse delivers 74% of its care in patients' homes, with 23% in nursing facility settings, 2% in skilled nursing settings. The hospice serves an average of 203 patients per day.
Patient's Home
Nursing Facility
Skilled Nursing
Doctors at Crossroads Hospice Of Tennesse
12 affiliated physicians
Dr. Mohammad Abutineh, MD
Geriatric Medicine
Dr. Mohamad Moughrabieh, MD
Internal Medicine
Dr. Jonathan English, MD
Family Practice
Dr. Jeffery Warren, MD
Family Practice
Dr. Nidal Rahal, MD
Hospice/palliative Care
Dr. Angela Watson, MD
Internal Medicine
Dr. Dana Nash, MD
Family Practice
Dr. Shoaib Qureshi, MD
Family Practice
Dr. Rami Sakaan, MD
Internal Medicine
Dr. Kelechi Iwuji, MD
Hospitalist
Dr. Leah Fryar, MD
Family Practice
Dr. Elbert Hines, MD
Family Practice
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Reviews and ratings from patients
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Frequently Asked Questions
About Crossroads Hospice Of Tennesse
What is the CMS rating for Crossroads Hospice Of Tennesse?
Crossroads Hospice Of Tennesse has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Crossroads Hospice Of Tennesse primarily treat?
Crossroads Hospice Of Tennesse's patient population includes dementia (25%), cancer (22%), cardiovascular disease (18%), other conditions (16%), respiratory disease (10%), stroke (10%). This reflects the hospice's experience managing these conditions.
Where does Crossroads Hospice Of Tennesse provide care?
Crossroads Hospice Of Tennesse provides care in patient's home (74%), nursing facility (23%), skilled nursing (2%).
How large is Crossroads Hospice Of Tennesse?
Crossroads Hospice Of Tennesse serves an average of 203 patients per day and covers 70 ZIP codes in its service area.
How many doctors are affiliated with Crossroads Hospice Of Tennesse?
12 physicians are affiliated with Crossroads Hospice Of Tennesse.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·