About Crossroads Home Health & Hospice
Hospice overview and quality summary
Crossroads Home Health & Hospice is a for-profit hospice care provider in San Francisco, CA, serving patients and families in San Francisco County and the surrounding area. Medicare certified since 1996, Crossroads Home Health & Hospice has provided 30 years of end-of-life and palliative care to the community.
Crossroads Home Health & Hospice serves an average of 39 patients per day, covering 73 ZIP codes across its service area. 72% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency.
When choosing hospice care in San Francisco, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
86% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
85% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
74% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
68% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
80% of caregivers gave Crossroads Home Health & Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
79% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
78% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
90.7%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
96.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
97.1%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
85.4%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
84.5%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Crossroads Home Health & Hospice's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
28.4% of Crossroads Home Health & Hospice's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
81.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
5.5%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
67%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
13%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
34.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
10.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$31,672
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Crossroads Home Health & Hospice's patient population is primarily composed of individuals with dementia (30%), followed by other conditions (23%), cancer (19%), cardiovascular disease (17%), stroke (9%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Crossroads Home Health & Hospice delivers 72% of its care in patients' homes, with 21% in assisted living settings, 7% in skilled nursing settings. The hospice serves an average of 39 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Crossroads Home Health & Hospice
What is the CMS rating for Crossroads Home Health & Hospice?
Crossroads Home Health & Hospice does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Crossroads Home Health & Hospice primarily treat?
Crossroads Home Health & Hospice's patient population includes dementia (30%), other conditions (23%), cancer (19%), cardiovascular disease (17%), stroke (9%). This reflects the hospice's experience managing these conditions.
Where does Crossroads Home Health & Hospice provide care?
Crossroads Home Health & Hospice provides care in patient's home (72%), assisted living (21%), skilled nursing (7%).
How large is Crossroads Home Health & Hospice?
Crossroads Home Health & Hospice serves an average of 39 patients per day and covers 73 ZIP codes in its service area.
How many doctors are affiliated with Crossroads Home Health & Hospice?
Affiliated physician data is not currently available for Crossroads Home Health & Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·