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Hospice Care

Constellation Home Care

Below Average2-Star CMS Rating

14 Westport Ave, Norwalk, CT 06851

For-Profit
14 Years Certified
290 Patients/Day

Contact Constellation Home Care

(203) 497-3888Get Directions

14 Westport Ave
Norwalk, CT 06851

About Constellation Home Care

Hospice overview and quality summary

Constellation Home Care is a for-profit hospice care provider in Norwalk, CT, serving patients and families in New Haven County and the surrounding area. Medicare certified since 2012, Constellation Home Care has provided 14 years of end-of-life and palliative care to the community.

Constellation Home Care serves an average of 290 patients per day, covering 143 ZIP codes across its service area. 34% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

Constellation Home Care holds a 2-star CMS rating based on caregiver surveys. Families are encouraged to review the detailed quality measures below. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.

When choosing hospice care in Norwalk, CT, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating2/5 Stars
OwnershipFor-Profit
Certified Since2012
CountyNew Haven
Avg Daily Census290 patients
Service Area143 ZIP codes
HCI Score10/10
Affiliated Doctors20

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

2of 5

Below Average

CMS CAHPS Hospice Star Rating

Constellation Home Care has received a 2-star quality rating from CMS, based on caregiver survey results. Families in Norwalk, CT considering this hospice should review the detailed survey results below and discuss quality measures with the care team.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Average
89%

89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Average
88%

88% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Below Average
69%

69% of caregivers gave a top rating for help with symptoms, below the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Below Average
75%

75% of caregivers gave a top rating for team communication, below the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Below Average
69%

69% of caregivers gave a top rating for getting timely care, below the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Below Average
69%

69% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Below Average
75%

75% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Below Average
78%

78% of caregivers gave a top rating for would recommend, below the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

99.4%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

95.3%

Natl: 98.3%

Below Average

Pain Screening

Patients screened for pain upon hospice admission

99.3%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

99.6%

Natl: 94.8%

Above Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

99.9%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

96.7%

Natl: 97.4%

Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

95.2%

Natl: 93.2%

Above Average

Composite Process Score

Composite measure of all hospice care process quality measures

92.1%

Natl: 91.6%

Average

Hospice Care Index

Composite quality score with 10 sub-measures

10/10

Overall HCI Score

National average: 8.8/10

Constellation Home Care's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

75.9% of Constellation Home Care's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.

Visits Near Death

Patients with visits in last 3 days of life

97.2%

Natl: 89.5%

81th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

14.9

Natl: 13.4

75th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

10.3%

Natl: 9.2%

71th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

8.7%

Natl: 55.4%

4th pctl

Early Live Discharges

Patients discharged alive within 3 days

7.6%

Natl: 7.2%

58th pctl

Late Live Discharges

Patients discharged alive after enrollment

34.1%

Natl: 40%

43th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

8.7%

Natl: 8%

58th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

2.7%

Natl: 2.3%

71th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

1.9%

Natl: 0.6%

93th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$12,028

Natl: $16,971

19th pctl

Patient Population

Primary diagnoses of hospice patients

Constellation Home Care's patient population is primarily composed of individuals with dementia (23%), followed by other conditions (21%), cancer (20%), cardiovascular disease (16%), respiratory disease (14%), stroke (7%).

Dementia23%
Other Conditions21%
Cancer20%
Cardiovascular Disease16%
Respiratory Disease14%
Stroke7%

Care Settings

Where hospice care is delivered

Constellation Home Care delivers 34% of its care in patients' homes, with 33% in skilled nursing settings, 31% in assisted living settings, 2% in hospital settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 290 patients per day.

Patient's Home

34%

Skilled Nursing

33%

Assisted Living

31%

Hospital

2%

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Constellation Home Care

What is the CMS rating for Constellation Home Care?

Constellation Home Care has a 2-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Constellation Home Care primarily treat?

Constellation Home Care's patient population includes dementia (23%), other conditions (21%), cancer (20%), cardiovascular disease (16%), respiratory disease (14%), stroke (7%). This reflects the hospice's experience managing these conditions.

Where does Constellation Home Care provide care?

Constellation Home Care provides care in patient's home (34%), skilled nursing (33%), assisted living (31%), hospital (2%).

How large is Constellation Home Care?

Constellation Home Care serves an average of 290 patients per day and covers 143 ZIP codes in its service area.

How many doctors are affiliated with Constellation Home Care?

20 physicians are affiliated with Constellation Home Care.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·