About Complete Hospice Care
Hospice overview and quality summary
Complete Hospice Care is a for-profit hospice care provider in Muskogee, OK, serving patients and families in Muskogee County and the surrounding area. Medicare certified since 2014, Complete Hospice Care has provided 12 years of end-of-life and palliative care to the community.
Complete Hospice Care serves an average of 229 patients per day, covering 127 ZIP codes across its service area. 71% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Complete Hospice Care has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 5 physicians are affiliated with this hospice.
When choosing hospice care in Muskogee, OK, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Complete Hospice Care has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Complete Hospice Care among the higher-rated hospice providers serving families in Muskogee, OK.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
81% of caregivers gave Complete Hospice Care a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
78% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
82% of caregivers gave Complete Hospice Care a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
80% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
85% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Complete Hospice Care's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
25.3% of Complete Hospice Care's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
84.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.1
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
55.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
10.7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
28.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
20.3%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.4%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$16,482
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Complete Hospice Care's patient population is primarily composed of individuals with cardiovascular disease (25%), followed by cancer (23%), dementia (22%), other conditions (15%), respiratory disease (13%), stroke (5%).
Care Settings
Where hospice care is delivered
Complete Hospice Care delivers 71% of its care in patients' homes, with 16% in nursing facility settings, 11% in assisted living settings. The hospice serves an average of 229 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Doctors at Complete Hospice Care
5 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Complete Hospice Care
What is the CMS rating for Complete Hospice Care?
Complete Hospice Care has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Complete Hospice Care primarily treat?
Complete Hospice Care's patient population includes cardiovascular disease (25%), cancer (23%), dementia (22%), other conditions (15%), respiratory disease (13%), stroke (5%). This reflects the hospice's experience managing these conditions.
Where does Complete Hospice Care provide care?
Complete Hospice Care provides care in patient's home (71%), nursing facility (16%), assisted living (11%).
How large is Complete Hospice Care?
Complete Hospice Care serves an average of 229 patients per day and covers 127 ZIP codes in its service area.
How many doctors are affiliated with Complete Hospice Care?
5 physicians are affiliated with Complete Hospice Care.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·