About Citizens Memorial Hospice
Hospice overview and quality summary
Citizens Memorial Hospice is an hospice care provider in Bolivar, MO, serving patients and families in Polk County and the surrounding area. Medicare certified since 2009, Citizens Memorial Hospice has provided 17 years of end-of-life and palliative care to the community.
Citizens Memorial Hospice serves an average of 79 patients per day, covering 53 ZIP codes across its service area. 34% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Citizens Memorial Hospice a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 18 physicians are affiliated with this hospice.
When choosing hospice care in Bolivar, MO, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Citizens Memorial Hospice has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Bolivar, MO compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
72% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
81% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
76% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
78% of caregivers gave Citizens Memorial Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
76% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
80% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.7%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.7%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.4%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
97.5%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
97.8%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
96.9%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
93.3%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
92.6%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Citizens Memorial Hospice's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
55.4% of Citizens Memorial Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
94.1%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
8.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
27.4%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
5.4%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
42.9%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
5.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$13,606
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Citizens Memorial Hospice's patient population is primarily composed of individuals with dementia (30%), followed by cancer (22%), cardiovascular disease (18%), respiratory disease (14%), other conditions (12%), stroke (4%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Citizens Memorial Hospice delivers 34% of its care in patients' homes, with 66% in nursing facility settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 79 patients per day.
Nursing Facility
Patient's Home
Doctors at Citizens Memorial Hospice
18 affiliated physicians
Dr. Kristopher Kaufman, DO
Family Practice
Dr. Zadesha Gordon, MD
Internal Medicine
Dr. Penelope Harris, MD
Hematology/oncology
Dr. Laura Vance, MD
Family Practice
Dr. Courtney Desouza, MD
Family Practice
Dr. Leonid Shunyakov, MD
Medical Oncology
Dr. Julie Henson, DO
Family Practice
Dr. Jeffrey Tedrow, MD
Family Practice
Dr. Ronald Vance, MD
Family Practice
Dr. Paul Stortz, MD
Family Practice
Dr. Kristin Robidou, MD
Family Practice
Dr. Kendika Abrams, MD
Geriatric Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Citizens Memorial Hospice
What is the CMS rating for Citizens Memorial Hospice?
Citizens Memorial Hospice has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Citizens Memorial Hospice primarily treat?
Citizens Memorial Hospice's patient population includes dementia (30%), cancer (22%), cardiovascular disease (18%), respiratory disease (14%), other conditions (12%), stroke (4%). This reflects the hospice's experience managing these conditions.
Where does Citizens Memorial Hospice provide care?
Citizens Memorial Hospice provides care in nursing facility (66%), patient's home (34%).
How large is Citizens Memorial Hospice?
Citizens Memorial Hospice serves an average of 79 patients per day and covers 53 ZIP codes in its service area.
How many doctors are affiliated with Citizens Memorial Hospice?
18 physicians are affiliated with Citizens Memorial Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·