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Hospice Care

Charter High Desert Health Care Group Llc

Below Average2-Star CMS Rating

19015 Town Center Drive, Apple Valley, CA 92308

For-Profit
13 Years Certified

Contact Charter High Desert

(760) 247-1161Get Directions

19015 Town Center Drive
Apple Valley, CA 92308

About Charter High Desert Health Care Group Llc

Hospice overview and quality summary

Charter High Desert Health Care Group Llc is a for-profit hospice care provider in Apple Valley, CA, serving patients and families in San Bernardino County and the surrounding area. Medicare certified since 2013, Charter High Desert Health Care Group Llc has provided 13 years of end-of-life and palliative care to the community.

The hospice covers 36 ZIP codes across its service area.

Charter High Desert Health Care Group Llc holds a 2-star CMS rating based on caregiver surveys. Families are encouraged to review the detailed quality measures below.

When choosing hospice care in Apple Valley, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating2/5 Stars
OwnershipFor-Profit
Certified Since2013
CountySan Bernardino
Service Area36 ZIP codes

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

2of 5

Below Average

CMS CAHPS Hospice Star Rating

Charter High Desert Health Care Group Llc has received a 2-star quality rating from CMS, based on caregiver survey results. Families in Apple Valley, CA considering this hospice should review the detailed survey results below and discuss quality measures with the care team.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Below Average
83%

83% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Below Average
87%

87% of caregivers gave a top rating for treated with respect, below the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Below Average
69%

69% of caregivers gave a top rating for help with symptoms, below the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Below Average
76%

76% of caregivers gave a top rating for team communication, below the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Average
75%

75% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Below Average
72%

72% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Below Average
75%

75% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Below Average
76%

76% of caregivers gave a top rating for would recommend, below the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Charter High Desert Health Care Group Llc

What is the CMS rating for Charter High Desert Health Care Group Llc?

Charter High Desert Health Care Group Llc has a 2-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Charter High Desert Health Care Group Llc primarily treat?

Patient population data is not currently available for Charter High Desert Health Care Group Llc.

Where does Charter High Desert Health Care Group Llc provide care?

Care setting data is not currently available.

How large is Charter High Desert Health Care Group Llc?

Size information is not currently available for Charter High Desert Health Care Group Llc.

How many doctors are affiliated with Charter High Desert Health Care Group Llc?

Affiliated physician data is not currently available for Charter High Desert Health Care Group Llc.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·