About Carilion Hospice Services New River Valley
Hospice overview and quality summary
Carilion Hospice Services New River Valley is a nonprofit hospice care provider in Radford, VA, serving patients and families in Radford City County and the surrounding area. Medicare certified since 1991, Carilion Hospice Services New River Valley has provided 35 years of end-of-life and palliative care to the community.
Carilion Hospice Services New River Valley serves an average of 24 patients per day, covering 40 ZIP codes across its service area. 85% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Carilion Hospice Services New River Valley a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 9 physicians are affiliated with this hospice.
When choosing hospice care in Radford, VA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Carilion Hospice Services New River Valley has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Radford, VA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
90% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Carilion Hospice Services New River Valley a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
78% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
76% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
81% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
82% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.7%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.3%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.3%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
97.3%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
98.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
98.9%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
98.3%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
92.2%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Carilion Hospice Services New River Valley's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
81.4% of Carilion Hospice Services New River Valley's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
98.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
18.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10.1%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
15.5%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
15.5%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
19%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
8.6%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
5.2%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
2.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$6,984
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Carilion Hospice Services New River Valley's patient population is primarily composed of individuals with other conditions (33%), followed by respiratory disease (20%), cancer (19%), cardiovascular disease (15%), dementia (8%), stroke (5%).
Care Settings
Where hospice care is delivered
Carilion Hospice Services New River Valley delivers 85% of its care in patients' homes, with 7% in nursing facility settings, 4% in hospital settings, 2% in skilled nursing settings, 1% in assisted living settings, 1% in inpatient hospice settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 24 patients per day.
Patient's Home
Nursing Facility
Hospital
Skilled Nursing
Assisted Living
Inpatient Hospice
Doctors at Carilion Hospice Services New River Valley
9 affiliated physicians
Dr. Zachary Tilley, DO
Internal Medicine
Dr. Najib Sawaya
Internal Medicine
Dr. Albert Tuono, DO
Internal Medicine
Dr. Aaron Keller, DO
Family Practice
Dr. Christi Stewart, MD
Geriatric Medicine
Dr. Feras Ghosheh, MD
Nephrology
Dr. Jose Martin, MD
Internal Medicine
Dr. Marek Gruca, MD
Internal Medicine
Dr. Ryan Curfiss, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Carilion Hospice Services New River Valley
What is the CMS rating for Carilion Hospice Services New River Valley?
Carilion Hospice Services New River Valley has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Carilion Hospice Services New River Valley primarily treat?
Carilion Hospice Services New River Valley's patient population includes other conditions (33%), respiratory disease (20%), cancer (19%), cardiovascular disease (15%), dementia (8%), stroke (5%). This reflects the hospice's experience managing these conditions.
Where does Carilion Hospice Services New River Valley provide care?
Carilion Hospice Services New River Valley provides care in patient's home (85%), nursing facility (7%), hospital (4%), skilled nursing (2%), assisted living (1%), inpatient hospice (1%).
How large is Carilion Hospice Services New River Valley?
Carilion Hospice Services New River Valley serves an average of 24 patients per day and covers 40 ZIP codes in its service area.
How many doctors are affiliated with Carilion Hospice Services New River Valley?
9 physicians are affiliated with Carilion Hospice Services New River Valley.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·