About Ballad Health Hospice
Hospice overview and quality summary
Ballad Health Hospice is an hospice care provider in Bristol, TN, serving patients and families in Sullivan County and the surrounding area. Medicare certified since 1995, Ballad Health Hospice has provided 31 years of end-of-life and palliative care to the community.
Ballad Health Hospice serves an average of 54 patients per day, covering 63 ZIP codes across its service area. 75% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Ballad Health Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Bristol, TN, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Ballad Health Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Ballad Health Hospice among the higher-rated hospice providers serving families in Bristol, TN.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
78% of caregivers gave Ballad Health Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
81% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
76% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
80% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
84% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.9%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.8%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Ballad Health Hospice's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
30.0% of Ballad Health Hospice's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
96.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
15
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
12.7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
23.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
21.5%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
18.3%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
14%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.2%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
15.2%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$5,280
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Ballad Health Hospice's patient population is primarily composed of individuals with cancer (30%), followed by respiratory disease (20%), cardiovascular disease (19%), other conditions (17%), dementia (8%), stroke (6%).
Care Settings
Where hospice care is delivered
Ballad Health Hospice delivers 75% of its care in patients' homes, with 10% in hospital settings, 7% in inpatient hospice settings, 6% in nursing facility settings, 2% in assisted living settings, 1% in skilled nursing settings. The hospice serves an average of 54 patients per day.
Patient's Home
Hospital
Inpatient Hospice
Nursing Facility
Assisted Living
Skilled Nursing
Doctors at Ballad Health Hospice
20 affiliated physicians
Dr. Lindsay Wilson, DO
Family Practice
Dr. Joe Rupe, MD
Internal Medicine
Dr. Paula Smith, MD
Family Practice
Dr. Zachary Birch
Internal Medicine
Dr. Benjamin Whitfield, DO
Family Practice
Dr. Lewis Holmes, MD
Nephrology
Dr. John Farmer, MD
Family Practice
Dr. Rose Doyle, MD
Internal Medicine
Dr. Juanchichos Ventura, MD
Family Practice
Dr. Abdallah Mohamed, MD
Internal Medicine
Dr. Sarah Gach, MD
Hospitalist
Dr. Parasbhai Patel, MD
Internal Medicine
+ 8 more physicians
Dr. Randy Hoover, MD
Internal Medicine
Dr. Venkata Vedantam, MD
Hospitalist
Dr. Raza Hussain, MD
Internal Medicine
Dr. Muhammad Ali, MD
Family Practice
Dr. Shahram Malik, MD
Family Practice
Dr. Christopher Cook, DO
Internal Medicine
Dr. Patrick Jones, DO
Internal Medicine
Dr. Kasi Griffin, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Ballad Health Hospice
What is the CMS rating for Ballad Health Hospice?
Ballad Health Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Ballad Health Hospice primarily treat?
Ballad Health Hospice's patient population includes cancer (30%), respiratory disease (20%), cardiovascular disease (19%), other conditions (17%), dementia (8%), stroke (6%). This reflects the hospice's experience managing these conditions.
Where does Ballad Health Hospice provide care?
Ballad Health Hospice provides care in patient's home (75%), hospital (10%), inpatient hospice (7%), nursing facility (6%), assisted living (2%), skilled nursing (1%).
How large is Ballad Health Hospice?
Ballad Health Hospice serves an average of 54 patients per day and covers 63 ZIP codes in its service area.
How many doctors are affiliated with Ballad Health Hospice?
20 physicians are affiliated with Ballad Health Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·