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Hospice Care

Advocate Hospice

Below Average2-Star CMS Rating

2000 Springer Drive, Lombard, IL 60148

Combination Government & Non-Profit
38 Years Certified
328 Patients/Day

Contact Advocate Hospice

(630) 963-6800Get Directions

2000 Springer Drive
Lombard, IL 60148

About Advocate Hospice

Hospice overview and quality summary

Advocate Hospice is a nonprofit hospice care provider in Lombard, IL, serving patients and families in Dupage County and the surrounding area. Medicare certified since 1988, Advocate Hospice has provided 38 years of end-of-life and palliative care to the community.

Advocate Hospice serves an average of 328 patients per day, covering 266 ZIP codes across its service area. 80% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

Advocate Hospice holds a 2-star CMS rating based on caregiver surveys. Families are encouraged to review the detailed quality measures below. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.

When choosing hospice care in Lombard, IL, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating2/5 Stars
OwnershipCombination Government & Non-Profit
Certified Since1988
CountyDupage
Avg Daily Census328 patients
Service Area266 ZIP codes
HCI Score10/10
Affiliated Doctors20

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

2of 5

Below Average

CMS CAHPS Hospice Star Rating

Advocate Hospice has received a 2-star quality rating from CMS, based on caregiver survey results. Families in Lombard, IL considering this hospice should review the detailed survey results below and discuss quality measures with the care team.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Below Average
85%

85% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Below Average
86%

86% of caregivers gave a top rating for treated with respect, below the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Below Average
70%

70% of caregivers gave a top rating for help with symptoms, below the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Below Average
74%

74% of caregivers gave a top rating for team communication, below the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Below Average
68%

68% of caregivers gave a top rating for getting timely care, below the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Average
77%

77% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Below Average
72%

72% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Below Average
76%

76% of caregivers gave a top rating for would recommend, below the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

100.0%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

100.0%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

99.9%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

100.0%

Natl: 94.8%

Above Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

100.0%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

99.8%

Natl: 97.4%

Above Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

100.0%

Natl: 93.2%

Above Average

Composite Process Score

Composite measure of all hospice care process quality measures

99.8%

Natl: 91.6%

Above Average

Hospice Care Index

Composite quality score with 10 sub-measures

10/10

Overall HCI Score

National average: 8.8/10

Advocate Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

65.2% of Advocate Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.

Visits Near Death

Patients with visits in last 3 days of life

96%

Natl: 89.5%

70th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

15.5

Natl: 13.4

79th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

12.4%

Natl: 9.2%

81th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

46.1%

Natl: 55.4%

41th pctl

Early Live Discharges

Patients discharged alive within 3 days

13.7%

Natl: 7.2%

88th pctl

Late Live Discharges

Patients discharged alive after enrollment

39.8%

Natl: 40%

58th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

6.2%

Natl: 8%

44th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

0.6%

Natl: 2.3%

46th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

4.4%

Natl: 0.6%

98th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$10,055

Natl: $16,971

11th pctl

Patient Population

Primary diagnoses of hospice patients

Advocate Hospice's patient population is primarily composed of individuals with cancer (30%), followed by cardiovascular disease (20%), stroke (19%), other conditions (18%), dementia (8%), respiratory disease (6%).

Cancer30%
Cardiovascular Disease20%
Stroke19%
Other Conditions18%
Dementia8%
Respiratory Disease6%

Care Settings

Where hospice care is delivered

Advocate Hospice delivers 80% of its care in patients' homes, with 9% in nursing facility settings, 5% in hospital settings, 4% in assisted living settings, 2% in skilled nursing settings, 1% in inpatient hospice settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 328 patients per day.

Patient's Home

80%

Nursing Facility

9%

Hospital

5%

Assisted Living

4%

Skilled Nursing

2%

Inpatient Hospice

1%

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Advocate Hospice

What is the CMS rating for Advocate Hospice?

Advocate Hospice has a 2-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Advocate Hospice primarily treat?

Advocate Hospice's patient population includes cancer (30%), cardiovascular disease (20%), stroke (19%), other conditions (18%), dementia (8%), respiratory disease (6%). This reflects the hospice's experience managing these conditions.

Where does Advocate Hospice provide care?

Advocate Hospice provides care in patient's home (80%), nursing facility (9%), hospital (5%), assisted living (4%), skilled nursing (2%), inpatient hospice (1%).

How large is Advocate Hospice?

Advocate Hospice serves an average of 328 patients per day and covers 266 ZIP codes in its service area.

How many doctors are affiliated with Advocate Hospice?

20 physicians are affiliated with Advocate Hospice.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·