About West Coast Healthcare, Llc
Hospice overview and quality summary
West Coast Healthcare, Llc is a for-profit hospice care provider in San Juan Capistrano, CA, serving patients and families in Orange County and the surrounding area. Medicare certified since 2014, West Coast Healthcare, Llc has provided 12 years of end-of-life and palliative care to the community.
West Coast Healthcare, Llc serves an average of 49 patients per day, covering 150 ZIP codes across its service area. 43% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 4 physicians are affiliated with this hospice.
When choosing hospice care in San Juan Capistrano, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
86% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
82% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
66% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
70% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
67% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
64% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
66% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
71% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
98.5%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.5%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
97.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Composite Process Score
Composite measure of all hospice care process quality measures
97.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
West Coast Healthcare, Llc's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
24.0% of West Coast Healthcare, Llc's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
85.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
11.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
54.5%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
30.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
12%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3.4%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$25,007
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
West Coast Healthcare, Llc's patient population is primarily composed of individuals with dementia (39%), followed by cardiovascular disease (17%), cancer (16%), other conditions (15%), stroke (10%), respiratory disease (9%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
West Coast Healthcare, Llc delivers 43% of its care in patients' homes, with 50% in assisted living settings, 7% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 49 patients per day.
Assisted Living
Patient's Home
Skilled Nursing
Doctors at West Coast Healthcare, Llc
4 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About West Coast Healthcare, Llc
What is the CMS rating for West Coast Healthcare, Llc?
West Coast Healthcare, Llc does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does West Coast Healthcare, Llc primarily treat?
West Coast Healthcare, Llc's patient population includes dementia (39%), cardiovascular disease (17%), cancer (16%), other conditions (15%), stroke (10%), respiratory disease (9%). This reflects the hospice's experience managing these conditions.
Where does West Coast Healthcare, Llc provide care?
West Coast Healthcare, Llc provides care in assisted living (50%), patient's home (43%), skilled nursing (7%).
How large is West Coast Healthcare, Llc?
West Coast Healthcare, Llc serves an average of 49 patients per day and covers 150 ZIP codes in its service area.
How many doctors are affiliated with West Coast Healthcare, Llc?
4 physicians are affiliated with West Coast Healthcare, Llc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·