About Universal Health Services
Hospice overview and quality summary
Universal Health Services is a for-profit hospice care provider in Fort Worth, TX, serving patients and families in Tarrant County and the surrounding area. Medicare certified since 1997, Universal Health Services has provided 29 years of end-of-life and palliative care to the community.
Universal Health Services serves an average of 17 patients per day, covering 94 ZIP codes across its service area. 76% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency.
When choosing hospice care in Fort Worth, TX, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Universal Health Services a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Universal Health Services a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
88% of caregivers gave Universal Health Services a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
70% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
87% of caregivers gave Universal Health Services a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
91% of caregivers gave Universal Health Services a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
69.8%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
73.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Universal Health Services's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
62.7% of Universal Health Services's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
99.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.7
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
11.1%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
76.3%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
23.5%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
14.7%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.9%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
3.8%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$9,968
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Universal Health Services's patient population is primarily composed of individuals with dementia (28%), followed by cancer (22%), respiratory disease (15%), cardiovascular disease (14%), other conditions (14%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Universal Health Services delivers 76% of its care in patients' homes, with 17% in nursing facility settings, 4% in assisted living settings, 2% in skilled nursing settings, 1% in hospital settings. The hospice serves an average of 17 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Skilled Nursing
Hospital
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Universal Health Services
What is the CMS rating for Universal Health Services?
Universal Health Services does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Universal Health Services primarily treat?
Universal Health Services's patient population includes dementia (28%), cancer (22%), respiratory disease (15%), cardiovascular disease (14%), other conditions (14%). This reflects the hospice's experience managing these conditions.
Where does Universal Health Services provide care?
Universal Health Services provides care in patient's home (76%), nursing facility (17%), assisted living (4%), skilled nursing (2%), hospital (1%).
How large is Universal Health Services?
Universal Health Services serves an average of 17 patients per day and covers 94 ZIP codes in its service area.
How many doctors are affiliated with Universal Health Services?
Affiliated physician data is not currently available for Universal Health Services.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·