About Tennova Healthcare Hospice
Hospice overview and quality summary
Tennova Healthcare Hospice is a for-profit hospice care provider in Knoxville, TN, serving patients and families in Knox County and the surrounding area. Medicare certified since 1995, Tennova Healthcare Hospice has provided 31 years of end-of-life and palliative care to the community.
Tennova Healthcare Hospice serves an average of 39 patients per day, covering 68 ZIP codes across its service area. 74% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Tennova Healthcare Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 2 physicians are affiliated with this hospice.
When choosing hospice care in Knoxville, TN, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Tennova Healthcare Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Tennova Healthcare Hospice among the higher-rated hospice providers serving families in Knoxville, TN.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
96% of caregivers gave Tennova Healthcare Hospice a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
74% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
87% of caregivers gave Tennova Healthcare Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave Tennova Healthcare Hospice a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
83% of caregivers gave Tennova Healthcare Hospice a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Tennova Healthcare Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
93% of caregivers gave Tennova Healthcare Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Tennova Healthcare Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
74.0% of Tennova Healthcare Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
97.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
13.2
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.5%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
31.6%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
11.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
7.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
9.8%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
1.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$6,841
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Tennova Healthcare Hospice's patient population is primarily composed of individuals with cardiovascular disease (30%), followed by respiratory disease (21%), cancer (19%), dementia (14%), other conditions (14%).
Care Settings
Where hospice care is delivered
Tennova Healthcare Hospice delivers 74% of its care in patients' homes, with 13% in skilled nursing settings, 6% in assisted living settings, 3% in nursing facility settings, 1% in hospital settings. The hospice serves an average of 39 patients per day.
Patient's Home
Skilled Nursing
Assisted Living
Nursing Facility
Hospital
Doctors at Tennova Healthcare Hospice
2 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Hospice care in TN
Covenant Hospice
Non-Profit · < 1 mi away
3001 Lake Brook Blvd Suite 101, Knoxville, TN 37909
(865) 374-0600
Caris Healthcare
For-Profit · 6 mi away
10651 Coward Mill Rd Suite B, Knoxville, TN 37931
(865) 694-4988
University Of Tn Medical Center Home Care Services
Other · 7 mi away
4435 Valley View Drive, Suite 104, Knoxville, TN 37917
(865) 544-6222
Amedisys Hospice An Adventa Company
For-Profit · 10 mi away
1420 Dutch Valley Road Suite C, Knoxville, TN 37918
(865) 689-7123
Blount Memorial Hospital Hospice
Government · 13 mi away
1095 East Lamar Alexander Parkway, Maryville, TN 37804
(865) 977-5702
Suncrest Hospice
Other · 38 mi away
903 Main Street, New Tazewell, TN 37825
(423) 626-4272
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Frequently Asked Questions
About Tennova Healthcare Hospice
What is the CMS rating for Tennova Healthcare Hospice?
Tennova Healthcare Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Tennova Healthcare Hospice primarily treat?
Tennova Healthcare Hospice's patient population includes cardiovascular disease (30%), respiratory disease (21%), cancer (19%), dementia (14%), other conditions (14%). This reflects the hospice's experience managing these conditions.
Where does Tennova Healthcare Hospice provide care?
Tennova Healthcare Hospice provides care in patient's home (74%), skilled nursing (13%), assisted living (6%), nursing facility (3%), hospital (1%).
How large is Tennova Healthcare Hospice?
Tennova Healthcare Hospice serves an average of 39 patients per day and covers 68 ZIP codes in its service area.
How many doctors are affiliated with Tennova Healthcare Hospice?
2 physicians are affiliated with Tennova Healthcare Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·