About South Valley Hospice Services, Inc.
Hospice overview and quality summary
South Valley Hospice Services, Inc. is a for-profit hospice care provider in Agoura Hills, CA, serving patients and families in Los Angeles County and the surrounding area. Medicare certified since 2011, South Valley Hospice Services, Inc. has provided 15 years of end-of-life and palliative care to the community.
South Valley Hospice Services, Inc. serves an average of 26 patients per day, covering 43 ZIP codes across its service area. 47% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 3 physicians are affiliated with this hospice.
When choosing hospice care in Agoura Hills, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
86% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
81% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
66% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
78% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
80% of caregivers gave South Valley Hospice Services, Inc. a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
67% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
66% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
72% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Composite Process Score
Composite measure of all hospice care process quality measures
100.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
South Valley Hospice Services, Inc.'s Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
22.2% of South Valley Hospice Services, Inc.'s patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
86.8%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
55%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
0%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
54.5%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$27,902
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
South Valley Hospice Services, Inc.'s patient population is primarily composed of individuals with dementia (38%), followed by cardiovascular disease (21%), other conditions (18%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
South Valley Hospice Services, Inc. delivers 47% of its care in patients' homes, with 44% in assisted living settings, 9% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 26 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Doctors at South Valley Hospice Services, Inc.
3 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About South Valley Hospice Services, Inc.
What is the CMS rating for South Valley Hospice Services, Inc.?
South Valley Hospice Services, Inc. does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does South Valley Hospice Services, Inc. primarily treat?
South Valley Hospice Services, Inc.'s patient population includes dementia (38%), cardiovascular disease (21%), other conditions (18%). This reflects the hospice's experience managing these conditions.
Where does South Valley Hospice Services, Inc. provide care?
South Valley Hospice Services, Inc. provides care in patient's home (47%), assisted living (44%), skilled nursing (9%).
How large is South Valley Hospice Services, Inc.?
South Valley Hospice Services, Inc. serves an average of 26 patients per day and covers 43 ZIP codes in its service area.
How many doctors are affiliated with South Valley Hospice Services, Inc.?
3 physicians are affiliated with South Valley Hospice Services, Inc..
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·