About Riverstone Health
Hospice overview and quality summary
Riverstone Health is a nonprofit hospice care provider in Billings, MT, serving patients and families in Yellowstone County and the surrounding area. Medicare certified since 1988, Riverstone Health has provided 38 years of end-of-life and palliative care to the community.
Riverstone Health serves an average of 47 patients per day, covering 27 ZIP codes across its service area. 72% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Riverstone Health has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 4 physicians are affiliated with this hospice.
When choosing hospice care in Billings, MT, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Riverstone Health has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Riverstone Health among the higher-rated hospice providers serving families in Billings, MT.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
95% of caregivers gave Riverstone Health a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
81% of caregivers gave Riverstone Health a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Riverstone Health a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
82% of caregivers gave Riverstone Health a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
89% of caregivers gave Riverstone Health a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
94% of caregivers gave Riverstone Health a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
98.2%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Riverstone Health's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
77.0% of Riverstone Health's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
99.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
15.5
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10.4%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
58.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
0%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
10.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
16.2%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.2%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$11,924
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Riverstone Health's patient population is primarily composed of individuals with cancer (36%), followed by other conditions (26%), cardiovascular disease (13%), respiratory disease (12%), dementia (11%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Riverstone Health delivers 72% of its care in patients' homes, with 24% in assisted living settings, 1% in nursing facility settings. The hospice serves an average of 47 patients per day.
Patient's Home
Assisted Living
Nursing Facility
Doctors at Riverstone Health
4 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Riverstone Health
What is the CMS rating for Riverstone Health?
Riverstone Health has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Riverstone Health primarily treat?
Riverstone Health's patient population includes cancer (36%), other conditions (26%), cardiovascular disease (13%), respiratory disease (12%), dementia (11%). This reflects the hospice's experience managing these conditions.
Where does Riverstone Health provide care?
Riverstone Health provides care in patient's home (72%), assisted living (24%), nursing facility (1%).
How large is Riverstone Health?
Riverstone Health serves an average of 47 patients per day and covers 27 ZIP codes in its service area.
How many doctors are affiliated with Riverstone Health?
4 physicians are affiliated with Riverstone Health.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·