About Rivercross Healthcare
Hospice overview and quality summary
Rivercross Healthcare is a for-profit hospice care provider in Tulsa, OK, serving patients and families in Tulsa County and the surrounding area. Medicare certified since 2007, Rivercross Healthcare has provided 19 years of end-of-life and palliative care to the community.
Rivercross Healthcare serves an average of 93 patients per day, covering 96 ZIP codes across its service area. 22% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Rivercross Healthcare has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 4 physicians are affiliated with this hospice.
When choosing hospice care in Tulsa, OK, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Rivercross Healthcare has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Rivercross Healthcare among the higher-rated hospice providers serving families in Tulsa, OK.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
88% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
79% of caregivers gave Rivercross Healthcare a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
78% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
79% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
76% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
79% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
85% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
96.3%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
96.3%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
87.3%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
93.6%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
97.5%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
83.8%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Rivercross Healthcare's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
54.9% of Rivercross Healthcare's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14.3
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.3%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
12%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
3.4%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
43.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
21.3%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
5.6%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$22,168
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Rivercross Healthcare's patient population is primarily composed of individuals with dementia (47%), followed by cardiovascular disease (24%), other conditions (11%), cancer (10%), respiratory disease (7%), stroke (4%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Rivercross Healthcare delivers 22% of its care in patients' homes, with 45% in assisted living settings, 33% in nursing facility settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 93 patients per day.
Assisted Living
Nursing Facility
Patient's Home
Doctors at Rivercross Healthcare
4 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Rivercross Healthcare
What is the CMS rating for Rivercross Healthcare?
Rivercross Healthcare has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Rivercross Healthcare primarily treat?
Rivercross Healthcare's patient population includes dementia (47%), cardiovascular disease (24%), other conditions (11%), cancer (10%), respiratory disease (7%), stroke (4%). This reflects the hospice's experience managing these conditions.
Where does Rivercross Healthcare provide care?
Rivercross Healthcare provides care in assisted living (45%), nursing facility (33%), patient's home (22%).
How large is Rivercross Healthcare?
Rivercross Healthcare serves an average of 93 patients per day and covers 96 ZIP codes in its service area.
How many doctors are affiliated with Rivercross Healthcare?
4 physicians are affiliated with Rivercross Healthcare.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·