About Reliant At Home Hospice
Hospice overview and quality summary
Reliant At Home Hospice is a for-profit hospice care provider in Plano, TX, serving patients and families in Collin County and the surrounding area. Medicare certified since 2015, Reliant At Home Hospice has provided 11 years of end-of-life and palliative care to the community.
Reliant At Home Hospice serves an average of 109 patients per day, covering 197 ZIP codes across its service area. 33% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 7 physicians are affiliated with this hospice.
When choosing hospice care in Plano, TX, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
88% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
70% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Reliant At Home Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
77% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
76% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
79% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
81% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
98.5%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.2%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
94.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
97.6%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.6%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
90.8%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
97.7%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
87.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Reliant At Home Hospice's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
64.1% of Reliant At Home Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
92.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
13
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
50.1%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.1%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
30.3%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
29.5%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2.3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$24,286
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Reliant At Home Hospice's patient population is primarily composed of individuals with dementia (43%), followed by cancer (17%), cardiovascular disease (14%), other conditions (12%), respiratory disease (9%), stroke (7%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Reliant At Home Hospice delivers 33% of its care in patients' homes, with 55% in assisted living settings, 6% in nursing facility settings, 5% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 109 patients per day.
Assisted Living
Patient's Home
Nursing Facility
Skilled Nursing
Doctors at Reliant At Home Hospice
7 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Reliant At Home Hospice
What is the CMS rating for Reliant At Home Hospice?
Reliant At Home Hospice does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Reliant At Home Hospice primarily treat?
Reliant At Home Hospice's patient population includes dementia (43%), cancer (17%), cardiovascular disease (14%), other conditions (12%), respiratory disease (9%), stroke (7%). This reflects the hospice's experience managing these conditions.
Where does Reliant At Home Hospice provide care?
Reliant At Home Hospice provides care in assisted living (55%), patient's home (33%), nursing facility (6%), skilled nursing (5%).
How large is Reliant At Home Hospice?
Reliant At Home Hospice serves an average of 109 patients per day and covers 197 ZIP codes in its service area.
How many doctors are affiliated with Reliant At Home Hospice?
7 physicians are affiliated with Reliant At Home Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·