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Hospice Care

Regency Southerncare

Average3-Star CMS Rating

105 Summerwood Way, Suite D, Aiken, SC 29803

For-Profit
22 Years Certified
345 Patients/Day

Contact Regency Southerncare

(803) 648-2117Get Directions

105 Summerwood Way, Suite D
Aiken, SC 29803

About Regency Southerncare

Hospice overview and quality summary

Regency Southerncare is a for-profit hospice care provider in Aiken, SC, serving patients and families in Aiken County and the surrounding area. Medicare certified since 2004, Regency Southerncare has provided 22 years of end-of-life and palliative care to the community.

Regency Southerncare serves an average of 345 patients per day, covering 241 ZIP codes across its service area. 64% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

CMS has assigned Regency Southerncare a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 15 physicians are affiliated with this hospice.

When choosing hospice care in Aiken, SC, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating3/5 Stars
OwnershipFor-Profit
Certified Since2004
CountyAiken
Avg Daily Census345 patients
Service Area241 ZIP codes
HCI Score10/10
Affiliated Doctors15

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

3of 5

Average

CMS CAHPS Hospice Star Rating

Regency Southerncare has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Aiken, SC compare hospice providers.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Below Average
86%

86% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Average
91%

91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Average
75%

75% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Average
82%

82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Above Average
83%

83% of caregivers gave Regency Southerncare a top rating for getting timely care, above the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Average
77%

77% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Average
81%

81% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Average
84%

84% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

100.0%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

100.0%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

99.9%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

99.7%

Natl: 94.8%

Above Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

99.9%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

100.0%

Natl: 97.4%

Above Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

100.0%

Natl: 93.2%

Above Average

Composite Process Score

Composite measure of all hospice care process quality measures

99.6%

Natl: 91.6%

Above Average

Hospice Care Index

Composite quality score with 10 sub-measures

10/10

Overall HCI Score

National average: 8.8/10

Regency Southerncare's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

69.7% of Regency Southerncare's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.

Visits Near Death

Patients with visits in last 3 days of life

95%

Natl: 89.5%

61th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

11.2

Natl: 13.4

38th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

5.1%

Natl: 9.2%

16th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

27.2%

Natl: 55.4%

18th pctl

Early Live Discharges

Patients discharged alive within 3 days

6.8%

Natl: 7.2%

53th pctl

Late Live Discharges

Patients discharged alive after enrollment

42.1%

Natl: 40%

65th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

13.6%

Natl: 8%

79th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

2.4%

Natl: 2.3%

68th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

0.2%

Natl: 0.6%

74th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$20,553

Natl: $16,971

63th pctl

Patient Population

Primary diagnoses of hospice patients

Regency Southerncare's patient population is primarily composed of individuals with cardiovascular disease (29%), followed by dementia (23%), cancer (19%), respiratory disease (14%), other conditions (10%), stroke (6%).

Cardiovascular Disease29%
Dementia23%
Cancer19%
Respiratory Disease14%
Other Conditions10%
Stroke6%

Care Settings

Where hospice care is delivered

Regency Southerncare delivers 64% of its care in patients' homes, with 21% in assisted living settings, 14% in nursing facility settings, 1% in skilled nursing settings. The hospice serves an average of 345 patients per day.

Patient's Home

64%

Assisted Living

21%

Nursing Facility

14%

Skilled Nursing

1%

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Regency Southerncare

What is the CMS rating for Regency Southerncare?

Regency Southerncare has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Regency Southerncare primarily treat?

Regency Southerncare's patient population includes cardiovascular disease (29%), dementia (23%), cancer (19%), respiratory disease (14%), other conditions (10%), stroke (6%). This reflects the hospice's experience managing these conditions.

Where does Regency Southerncare provide care?

Regency Southerncare provides care in patient's home (64%), assisted living (21%), nursing facility (14%), skilled nursing (1%).

How large is Regency Southerncare?

Regency Southerncare serves an average of 345 patients per day and covers 241 ZIP codes in its service area.

How many doctors are affiliated with Regency Southerncare?

15 physicians are affiliated with Regency Southerncare.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·