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Hospice Care

Promedica Hospice Care (bay City)

Very Good4-Star CMS Rating

1320 Waldo Ave, Midland, MI 48642

For-Profit
34 Years Certified
177 Patients/Day

Contact Promedica Hospice Care

(989) 892-0355Get Directions

1320 Waldo Ave
Midland, MI 48642

About Promedica Hospice Care (bay City)

Hospice overview and quality summary

Promedica Hospice Care (bay City) is a for-profit hospice care provider in Midland, MI, serving patients and families in Midland County and the surrounding area. Medicare certified since 1992, Promedica Hospice Care (bay City) has provided 34 years of end-of-life and palliative care to the community.

Promedica Hospice Care (bay City) serves an average of 177 patients per day, covering 137 ZIP codes across its service area. 34% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

Promedica Hospice Care (bay City) has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.

When choosing hospice care in Midland, MI, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating4/5 Stars
OwnershipFor-Profit
Certified Since1992
CountyMidland
Avg Daily Census177 patients
Service Area137 ZIP codes
HCI Score10/10
Affiliated Doctors20

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

4of 5

Very Good

CMS CAHPS Hospice Star Rating

Promedica Hospice Care (bay City) has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Promedica Hospice Care (bay City) among the higher-rated hospice providers serving families in Midland, MI.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Average
91%

91% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Average
91%

91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Average
76%

76% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Average
82%

82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Above Average
81%

81% of caregivers gave Promedica Hospice Care (bay City) a top rating for getting timely care, above the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Average
77%

77% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Average
82%

82% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Above Average
87%

87% of caregivers gave Promedica Hospice Care (bay City) a top rating for would recommend, above the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

100.0%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

99.6%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

98.4%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

99.2%

Natl: 94.8%

Above Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

99.2%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

97.4%

Natl: 97.4%

Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

97.3%

Natl: 93.2%

Above Average

Composite Process Score

Composite measure of all hospice care process quality measures

95.3%

Natl: 91.6%

Above Average

Hospice Care Index

Composite quality score with 10 sub-measures

10/10

Overall HCI Score

National average: 8.8/10

Promedica Hospice Care (bay City)'s Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

55.0% of Promedica Hospice Care (bay City)'s patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.

Visits Near Death

Patients with visits in last 3 days of life

94.6%

Natl: 89.5%

58th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

10.9

Natl: 13.4

34th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

8.3%

Natl: 9.2%

54th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

57%

Natl: 55.4%

56th pctl

Early Live Discharges

Patients discharged alive within 3 days

7%

Natl: 7.2%

55th pctl

Late Live Discharges

Patients discharged alive after enrollment

43.2%

Natl: 40%

68th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

14.8%

Natl: 8%

83th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

0.9%

Natl: 2.3%

48th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

0.1%

Natl: 0.6%

67th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$15,318

Natl: $16,971

35th pctl

Patient Population

Primary diagnoses of hospice patients

Promedica Hospice Care (bay City)'s patient population is primarily composed of individuals with dementia (28%), followed by cancer (22%), cardiovascular disease (20%), other conditions (14%), respiratory disease (12%), stroke (7%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.

Dementia28%
Cancer22%
Cardiovascular Disease20%
Other Conditions14%
Respiratory Disease12%
Stroke7%

Care Settings

Where hospice care is delivered

Promedica Hospice Care (bay City) delivers 34% of its care in patients' homes, with 48% in nursing facility settings, 16% in assisted living settings, 2% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 177 patients per day.

Nursing Facility

48%

Patient's Home

34%

Assisted Living

16%

Skilled Nursing

2%

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Promedica Hospice Care (bay City)

What is the CMS rating for Promedica Hospice Care (bay City)?

Promedica Hospice Care (bay City) has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Promedica Hospice Care (bay City) primarily treat?

Promedica Hospice Care (bay City)'s patient population includes dementia (28%), cancer (22%), cardiovascular disease (20%), other conditions (14%), respiratory disease (12%), stroke (7%). This reflects the hospice's experience managing these conditions.

Where does Promedica Hospice Care (bay City) provide care?

Promedica Hospice Care (bay City) provides care in nursing facility (48%), patient's home (34%), assisted living (16%), skilled nursing (2%).

How large is Promedica Hospice Care (bay City)?

Promedica Hospice Care (bay City) serves an average of 177 patients per day and covers 137 ZIP codes in its service area.

How many doctors are affiliated with Promedica Hospice Care (bay City)?

20 physicians are affiliated with Promedica Hospice Care (bay City).

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·