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Hospice Care

Prohealth Hospice

Average3-Star CMS Rating

300 Medical Center Drive, Suite 102, Gadsden, AL 35903

For-Profit
8 Years Certified
217 Patients/Day

Contact Prohealth Hospice

(256) 494-8170Get Directions

300 Medical Center Drive, Suite 102
Gadsden, AL 35903

About Prohealth Hospice

Hospice overview and quality summary

Prohealth Hospice is a for-profit hospice care provider in Gadsden, AL, serving patients and families in Etowah County and the surrounding area. Medicare certified since 2018, Prohealth Hospice has provided 8 years of end-of-life and palliative care to the community.

Prohealth Hospice serves an average of 217 patients per day, covering 163 ZIP codes across its service area. 82% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

CMS has assigned Prohealth Hospice a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 9 physicians are affiliated with this hospice.

When choosing hospice care in Gadsden, AL, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating3/5 Stars
OwnershipFor-Profit
Certified Since2018
CountyEtowah
Avg Daily Census217 patients
Service Area163 ZIP codes
HCI Score9/10
Affiliated Doctors9

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

3of 5

Average

CMS CAHPS Hospice Star Rating

Prohealth Hospice has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Gadsden, AL compare hospice providers.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Average
88%

88% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Average
88%

88% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Below Average
70%

70% of caregivers gave a top rating for help with symptoms, below the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Average
80%

80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Below Average
72%

72% of caregivers gave a top rating for getting timely care, below the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Average
73%

73% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Below Average
72%

72% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Below Average
73%

73% of caregivers gave a top rating for would recommend, below the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

100.0%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

97.7%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

95.4%

Natl: 98.3%

Below Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

99.3%

Natl: 94.8%

Above Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

99.6%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

99.9%

Natl: 97.4%

Above Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

100.0%

Natl: 93.2%

Above Average

Composite Process Score

Composite measure of all hospice care process quality measures

92.6%

Natl: 91.6%

Average

Hospice Care Index

Composite quality score with 10 sub-measures

9/10

Overall HCI Score

National average: 8.8/10

Prohealth Hospice's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

75.2% of Prohealth Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.

Visits Near Death

Patients with visits in last 3 days of life

95.3%

Natl: 89.5%

64th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

11.6

Natl: 13.4

42th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

6.6%

Natl: 9.2%

34th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

38.5%

Natl: 55.4%

31th pctl

Early Live Discharges

Patients discharged alive within 3 days

8.2%

Natl: 7.2%

62th pctl

Late Live Discharges

Patients discharged alive after enrollment

34.1%

Natl: 40%

43th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

24.9%

Natl: 8%

97th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

3.4%

Natl: 2.3%

79th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

0.2%

Natl: 0.6%

74th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$15,109

Natl: $16,971

34th pctl

Patient Population

Primary diagnoses of hospice patients

Prohealth Hospice's patient population is primarily composed of individuals with cardiovascular disease (24%), followed by cancer (20%), other conditions (18%), stroke (15%), dementia (14%), respiratory disease (11%).

Cardiovascular Disease24%
Cancer20%
Other Conditions18%
Stroke15%
Dementia14%
Respiratory Disease11%

Care Settings

Where hospice care is delivered

Prohealth Hospice delivers 82% of its care in patients' homes, with 16% in nursing facility settings, 1% in assisted living settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 217 patients per day.

Patient's Home

82%

Nursing Facility

16%

Assisted Living

1%

Patient Reviews

Reviews and ratings from patients

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Frequently Asked Questions

About Prohealth Hospice

What is the CMS rating for Prohealth Hospice?

Prohealth Hospice has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does Prohealth Hospice primarily treat?

Prohealth Hospice's patient population includes cardiovascular disease (24%), cancer (20%), other conditions (18%), stroke (15%), dementia (14%), respiratory disease (11%). This reflects the hospice's experience managing these conditions.

Where does Prohealth Hospice provide care?

Prohealth Hospice provides care in patient's home (82%), nursing facility (16%), assisted living (1%).

How large is Prohealth Hospice?

Prohealth Hospice serves an average of 217 patients per day and covers 163 ZIP codes in its service area.

How many doctors are affiliated with Prohealth Hospice?

9 physicians are affiliated with Prohealth Hospice.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·