About Pioneer Valley Hospice & Palliative Care
Hospice overview and quality summary
Pioneer Valley Hospice & Palliative Care is a nonprofit hospice care provider in Greenfield, MA, serving patients and families in Franklin County and the surrounding area. Medicare certified since 2005, Pioneer Valley Hospice & Palliative Care has provided 21 years of end-of-life and palliative care to the community.
Pioneer Valley Hospice & Palliative Care serves an average of 42 patients per day, covering 42 ZIP codes across its service area. 66% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Pioneer Valley Hospice & Palliative Care has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Greenfield, MA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Pioneer Valley Hospice & Palliative Care has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Pioneer Valley Hospice & Palliative Care among the higher-rated hospice providers serving families in Greenfield, MA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
74% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
80% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
74% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
79% of caregivers gave Pioneer Valley Hospice & Palliative Care a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
84% of caregivers gave Pioneer Valley Hospice & Palliative Care a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
84% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
96.3%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
92.6%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
80.4%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
94.6%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
77.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Pioneer Valley Hospice & Palliative Care's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
70.0% of Pioneer Valley Hospice & Palliative Care's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
96.5%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
13
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
16.7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
60.2%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
2.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
40%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$14,058
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Pioneer Valley Hospice & Palliative Care's patient population is primarily composed of individuals with cancer (23%), followed by stroke (20%), cardiovascular disease (18%), other conditions (16%), dementia (15%), respiratory disease (9%).
Care Settings
Where hospice care is delivered
Pioneer Valley Hospice & Palliative Care delivers 66% of its care in patients' homes, with 24% in nursing facility settings, 9% in assisted living settings, 1% in skilled nursing settings. The hospice serves an average of 42 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Skilled Nursing
Doctors at Pioneer Valley Hospice & Palliative Care
20 affiliated physicians
Dr. Tea Kodua, MD
Hospitalist
Dr. Peter Koppenheffer, MD
Family Practice
Dr. Gage Azeez, NP
Nurse Practitioner
Dr. Joshua Mintz, MD
Family Practice
Dr. Rachel Anderson, MD
Family Practice
Dr. Mmaserame Gaefele, MD
Family Practice
Dr. Laura Bradford, NP
Nurse Practitioner
Dr. Laurence Klein, MD
Internal Medicine
Dr. May Awkal, MD
Internal Medicine
Dr. Dean Singer, DO
Family Practice
Dr. Fahim Kazi, MD
Geriatric Medicine
Dr. Stefan Topolski, MD
General Practice
+ 8 more physicians
Dr. Fatima Warraich, MD
Hospitalist
Dr. Laura Clubb, NP
Nurse Practitioner
Dr. Kera Monts, NP
Nurse Practitioner
Dr. Shai Lev-king, NP
Nurse Practitioner
Dr. Carol Conolly, PA
Physician Assistant
Dr. Nathan Macedo, MD
Family Practice
Dr. Joseph Viadero, MD
Internal Medicine
Dr. Jennifer Norton
Nurse Practitioner
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Frequently Asked Questions
About Pioneer Valley Hospice & Palliative Care
What is the CMS rating for Pioneer Valley Hospice & Palliative Care?
Pioneer Valley Hospice & Palliative Care has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Pioneer Valley Hospice & Palliative Care primarily treat?
Pioneer Valley Hospice & Palliative Care's patient population includes cancer (23%), stroke (20%), cardiovascular disease (18%), other conditions (16%), dementia (15%), respiratory disease (9%). This reflects the hospice's experience managing these conditions.
Where does Pioneer Valley Hospice & Palliative Care provide care?
Pioneer Valley Hospice & Palliative Care provides care in patient's home (66%), nursing facility (24%), assisted living (9%), skilled nursing (1%).
How large is Pioneer Valley Hospice & Palliative Care?
Pioneer Valley Hospice & Palliative Care serves an average of 42 patients per day and covers 42 ZIP codes in its service area.
How many doctors are affiliated with Pioneer Valley Hospice & Palliative Care?
20 physicians are affiliated with Pioneer Valley Hospice & Palliative Care.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·