About Phoebe Hospice
Hospice overview and quality summary
Phoebe Hospice is an hospice care provider in Albany, GA, serving patients and families in Dougherty County and the surrounding area. Medicare certified since 1991, Phoebe Hospice has provided 35 years of end-of-life and palliative care to the community.
Phoebe Hospice serves an average of 86 patients per day, covering 41 ZIP codes across its service area. 86% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Phoebe Hospice has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Albany, GA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Phoebe Hospice has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Phoebe Hospice among the higher-rated hospice providers serving families in Albany, GA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
86% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
91% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
77% of caregivers gave Phoebe Hospice a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Phoebe Hospice a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave Phoebe Hospice a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
77% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
86% of caregivers gave Phoebe Hospice a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
89% of caregivers gave Phoebe Hospice a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.5%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
96.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
91.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
97.1%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.2%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
85.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Phoebe Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
42.3% of Phoebe Hospice's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
90.1%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.1
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
8.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
71%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
8.2%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
34.7%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
15.3%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
1.9%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$11,118
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Phoebe Hospice's patient population is primarily composed of individuals with cancer (34%), followed by dementia (23%), respiratory disease (16%), other conditions (12%), stroke (9%), cardiovascular disease (8%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Phoebe Hospice delivers 86% of its care in patients' homes, with 9% in assisted living settings, 4% in inpatient hospice settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 86 patients per day.
Patient's Home
Assisted Living
Inpatient Hospice
Patient Reviews
Reviews and ratings from patients
Loading reviews...
Manage This Hospice Profile
Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.
Claim & Manage ProfileOther Hospice Providers Nearby
Hospice care in GA
Georgia Hospice Care
For-Profit · 3 mi away
2425 Westgate Drive, Suite 121, Albany, GA 31701
(229) 349-6390
Phoebe Sumter Hospice
Non-Profit · 32 mi away
126 East Furlow Street, Americus, GA 31709
(229) 928-4000
Colquitt Regional Hospice
For-Profit · 35 mi away
415 Rowland Drive, Moultrie, GA 31768
(229) 890-3526
Pruitthealth Hospice-cordele
For-Profit · 35 mi away
708 East 16th Avenue, Cordele, GA 31015
(229) 271-0300
Crisp Regional Hospice And Palliative Care
Other · 35 mi away
202 E 4th Avenue, Cordele, GA 31015
(229) 273-6282
Traditions Health
For-Profit · 42 mi away
126 S Access Road, Chula, GA 31733
(229) 520-3052
Find Hospice Care in Nearby Cities
Browse hospice providers in surrounding areas
Frequently Asked Questions
About Phoebe Hospice
What is the CMS rating for Phoebe Hospice?
Phoebe Hospice has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Phoebe Hospice primarily treat?
Phoebe Hospice's patient population includes cancer (34%), dementia (23%), respiratory disease (16%), other conditions (12%), stroke (9%), cardiovascular disease (8%). This reflects the hospice's experience managing these conditions.
Where does Phoebe Hospice provide care?
Phoebe Hospice provides care in patient's home (86%), assisted living (9%), inpatient hospice (4%).
How large is Phoebe Hospice?
Phoebe Hospice serves an average of 86 patients per day and covers 41 ZIP codes in its service area.
How many doctors are affiliated with Phoebe Hospice?
1 physicians are affiliated with Phoebe Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·