About Northland Hospice And Palliative Care, Inc.
Hospice overview and quality summary
Northland Hospice And Palliative Care, Inc. is a for-profit hospice care provider in Flagstaff, AZ, serving patients and families in Coconino County and the surrounding area. Medicare certified since 1992, Northland Hospice And Palliative Care, Inc. has provided 34 years of end-of-life and palliative care to the community.
Northland Hospice And Palliative Care, Inc. serves an average of 12 patients per day, covering 13 ZIP codes across its service area. 31% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Flagstaff, AZ, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
96% of caregivers gave Northland Hospice And Palliative Care, Inc. a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
95% of caregivers gave Northland Hospice And Palliative Care, Inc. a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
89% of caregivers gave Northland Hospice And Palliative Care, Inc. a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
84% of caregivers gave Northland Hospice And Palliative Care, Inc. a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
81% of caregivers gave Northland Hospice And Palliative Care, Inc. a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
71% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
90% of caregivers gave Northland Hospice And Palliative Care, Inc. a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
93% of caregivers gave Northland Hospice And Palliative Care, Inc. a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Northland Hospice And Palliative Care, Inc.'s Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
80.3% of Northland Hospice And Palliative Care, Inc.'s patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
97.8%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
11.3
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
64.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
0%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
27.3%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$15,930
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Northland Hospice And Palliative Care, Inc.'s patient population is primarily composed of individuals with cancer (26%), followed by other conditions (23%), cardiovascular disease (18%), dementia (18%).
Care Settings
Where hospice care is delivered
Northland Hospice And Palliative Care, Inc. delivers 31% of its care in patients' homes, with 69% in assisted living settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 12 patients per day.
Assisted Living
Patient's Home
Doctors at Northland Hospice And Palliative Care, Inc.
1 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Northland Hospice And Palliative Care, Inc.
What is the CMS rating for Northland Hospice And Palliative Care, Inc.?
Northland Hospice And Palliative Care, Inc. does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Northland Hospice And Palliative Care, Inc. primarily treat?
Northland Hospice And Palliative Care, Inc.'s patient population includes cancer (26%), other conditions (23%), cardiovascular disease (18%), dementia (18%). This reflects the hospice's experience managing these conditions.
Where does Northland Hospice And Palliative Care, Inc. provide care?
Northland Hospice And Palliative Care, Inc. provides care in assisted living (69%), patient's home (31%).
How large is Northland Hospice And Palliative Care, Inc.?
Northland Hospice And Palliative Care, Inc. serves an average of 12 patients per day and covers 13 ZIP codes in its service area.
How many doctors are affiliated with Northland Hospice And Palliative Care, Inc.?
1 physicians are affiliated with Northland Hospice And Palliative Care, Inc..
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·