Skip to main content
Hospice Care

North Memorial Home Hlth Hospc

Average3-Star CMS Rating

3500 France Avenue North, Suite 101, Robbinsdale, MN 55422

Non-Profit
40 Years Certified
136 Patients/Day

Contact North Memorial Home

(763) 581-9340Get Directions

3500 France Avenue North, Suite 101
Robbinsdale, MN 55422

About North Memorial Home Hlth Hospc

Hospice overview and quality summary

North Memorial Home Hlth Hospc is a nonprofit hospice care provider in Robbinsdale, MN, serving patients and families in Hennepin County and the surrounding area. Medicare certified since 1986, North Memorial Home Hlth Hospc has provided 40 years of end-of-life and palliative care to the community.

North Memorial Home Hlth Hospc serves an average of 136 patients per day, covering 112 ZIP codes across its service area. 58% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.

CMS has assigned North Memorial Home Hlth Hospc a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.

When choosing hospice care in Robbinsdale, MN, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.

At a Glance

Star Rating3/5 Stars
OwnershipNon-Profit
Certified Since1986
CountyHennepin
Avg Daily Census136 patients
Service Area112 ZIP codes
HCI Score10/10
Affiliated Doctors20

Caregiver Satisfaction

CAHPS Hospice Survey results from bereaved family caregivers

3of 5

Average

CMS CAHPS Hospice Star Rating

North Memorial Home Hlth Hospc has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Robbinsdale, MN compare hospice providers.

Emotional & Spiritual Support

How well the hospice team provided emotional and spiritual support

Average
89%

89% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.

Treated with Respect

Whether the patient was treated with dignity and respect

Average
92%

92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.

Help with Symptoms

How well the hospice team managed pain and other symptoms

Average
72%

72% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.

Team Communication

How well the hospice team communicated with the family

Average
83%

83% of caregivers gave a top rating for team communication, consistent with the national average of 81%.

Getting Timely Care

Whether the patient received help as soon as it was needed

Average
76%

76% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.

Training for Family Caregivers

Whether sufficient training was provided to care for the patient

Average
74%

74% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.

Overall Rating (9-10)

Percentage of caregivers rating the hospice 9 or 10 out of 10

Average
79%

79% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.

Would Recommend

Percentage of caregivers who would definitely recommend this hospice

Average
84%

84% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.

Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average

Quality Process Measures

CMS hospice care quality indicators vs. national benchmarks

Treatment Preferences Documented

Patients whose treatment preferences were discussed and documented

99.9%

Natl: 99.5%

Average

Beliefs & Values Addressed

Patients whose beliefs and values were addressed in the plan of care

99.1%

Natl: 98.3%

Average

Pain Screening

Patients screened for pain upon hospice admission

97.9%

Natl: 98.3%

Average

Comprehensive Pain Assessment

Patients with pain who received a comprehensive pain assessment

94.9%

Natl: 94.8%

Average

Dyspnea Screening

Patients screened for shortness of breath upon admission

97.6%

Natl: 99.0%

Average

Dyspnea Treatment

Patients with dyspnea who received treatment within 24 hours

97.7%

Natl: 97.4%

Average

Opioid Bowel Regimen

Patients on opioids who were offered a bowel regimen

97.5%

Natl: 93.2%

Above Average

Composite Process Score

Composite measure of all hospice care process quality measures

89.1%

Natl: 91.6%

Below Average

Hospice Care Index

Composite quality score with 10 sub-measures

10/10

Overall HCI Score

National average: 8.8/10

North Memorial Home Hlth Hospc's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.

39.0% of North Memorial Home Hlth Hospc's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.

Visits Near Death

Patients with visits in last 3 days of life

85.1%

Natl: 89.5%

20th pctl

Nurse Care Minutes

Average nurse care minutes per routine home care day

11.5

Natl: 13.4

41th pctl

Weekend Nursing

Percentage of skilled nursing minutes on weekends

7.4%

Natl: 9.2%

44th pctl

Gaps in Nursing Visits

Stays with gaps in skilled nursing visits

65%

Natl: 55.4%

67th pctl

Early Live Discharges

Patients discharged alive within 3 days

5.8%

Natl: 7.2%

45th pctl

Late Live Discharges

Patients discharged alive after enrollment

20.8%

Natl: 40%

14th pctl

Burdensome Transitions (Type 1)

Hospice-to-acute-care transitions near death

2.3%

Natl: 8%

24th pctl

Burdensome Transitions (Type 2)

Acute care admissions near death

1.7%

Natl: 2.3%

59th pctl

CHC/GIP Days

Continuous home care & general inpatient days as share of total

0%

Natl: 0.6%

52th pctl

Per-Beneficiary Spending

Average Medicare spending per hospice beneficiary

$15,830

Natl: $16,971

38th pctl

Patient Population

Primary diagnoses of hospice patients

North Memorial Home Hlth Hospc's patient population is primarily composed of individuals with cancer (29%), followed by dementia (21%), cardiovascular disease (19%), other conditions (15%), respiratory disease (12%), stroke (6%).

Cancer29%
Dementia21%
Cardiovascular Disease19%
Other Conditions15%
Respiratory Disease12%
Stroke6%

Care Settings

Where hospice care is delivered

North Memorial Home Hlth Hospc delivers 58% of its care in patients' homes, with 27% in nursing facility settings, 14% in assisted living settings. The hospice serves an average of 136 patients per day.

Patient's Home

58%

Nursing Facility

27%

Assisted Living

14%

Patient Reviews

Reviews and ratings from patients

Loading reviews...

Manage This Hospice Profile

Claim your profile to update information, respond to reviews, and showcase your hospice to patients and families.

Claim & Manage Profile

Frequently Asked Questions

About North Memorial Home Hlth Hospc

What is the CMS rating for North Memorial Home Hlth Hospc?

North Memorial Home Hlth Hospc has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.

What conditions does North Memorial Home Hlth Hospc primarily treat?

North Memorial Home Hlth Hospc's patient population includes cancer (29%), dementia (21%), cardiovascular disease (19%), other conditions (15%), respiratory disease (12%), stroke (6%). This reflects the hospice's experience managing these conditions.

Where does North Memorial Home Hlth Hospc provide care?

North Memorial Home Hlth Hospc provides care in patient's home (58%), nursing facility (27%), assisted living (14%).

How large is North Memorial Home Hlth Hospc?

North Memorial Home Hlth Hospc serves an average of 136 patients per day and covers 112 ZIP codes in its service area.

How many doctors are affiliated with North Memorial Home Hlth Hospc?

20 physicians are affiliated with North Memorial Home Hlth Hospc.

Data source: CMS Hospice Compare · CAHPS Hospice Survey ·