About National Church Residences Home And Community Serv
Hospice overview and quality summary
National Church Residences Home And Community Serv is a nonprofit hospice care provider in Waverly, OH, serving patients and families in Pike County and the surrounding area. Medicare certified since 2006, National Church Residences Home And Community Serv has provided 20 years of end-of-life and palliative care to the community.
National Church Residences Home And Community Serv serves an average of 126 patients per day, covering 52 ZIP codes across its service area. 50% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
National Church Residences Home And Community Serv has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 8 physicians are affiliated with this hospice.
When choosing hospice care in Waverly, OH, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
National Church Residences Home And Community Serv has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places National Church Residences Home And Community Serv among the higher-rated hospice providers serving families in Waverly, OH.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave National Church Residences Home And Community Serv a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
78% of caregivers gave National Church Residences Home And Community Serv a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
85% of caregivers gave National Church Residences Home And Community Serv a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
81% of caregivers gave National Church Residences Home And Community Serv a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
76% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
83% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave National Church Residences Home And Community Serv a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.2%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
90.2%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.4%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
95.6%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
94.6%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
87.0%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
National Church Residences Home And Community Serv's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
82.7% of National Church Residences Home And Community Serv's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.2%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
14.4
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
47.2%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
4.7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
56.8%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
12.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.6%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.2%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$19,620
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
National Church Residences Home And Community Serv's patient population is primarily composed of individuals with dementia (29%), followed by cancer (20%), other conditions (20%), cardiovascular disease (16%), respiratory disease (11%), stroke (8%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
National Church Residences Home And Community Serv delivers 50% of its care in patients' homes, with 38% in nursing facility settings, 11% in assisted living settings, 1% in skilled nursing settings. The hospice serves an average of 126 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Skilled Nursing
Doctors at National Church Residences Home And Community Serv
8 affiliated physicians
Dr. Shane Jeffers, MD
Family Practice
Dr. Wayne Beam, MD
Family Practice
Dr. Gregory Nix, MD
Internal Medicine
Dr. Collins Okolie, MD
Internal Medicine
Dr. Jonathan Hollister, MD
Geriatric Medicine
Dr. Dirk Juschka, MD
Geriatric Medicine
Dr. Mark Crager, PA
General Practice
Dr. James Toothman, DO
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About National Church Residences Home And Community Serv
What is the CMS rating for National Church Residences Home And Community Serv?
National Church Residences Home And Community Serv has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does National Church Residences Home And Community Serv primarily treat?
National Church Residences Home And Community Serv's patient population includes dementia (29%), cancer (20%), other conditions (20%), cardiovascular disease (16%), respiratory disease (11%), stroke (8%). This reflects the hospice's experience managing these conditions.
Where does National Church Residences Home And Community Serv provide care?
National Church Residences Home And Community Serv provides care in patient's home (50%), nursing facility (38%), assisted living (11%), skilled nursing (1%).
How large is National Church Residences Home And Community Serv?
National Church Residences Home And Community Serv serves an average of 126 patients per day and covers 52 ZIP codes in its service area.
How many doctors are affiliated with National Church Residences Home And Community Serv?
8 physicians are affiliated with National Church Residences Home And Community Serv.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·