About Medical Services Of America Hospice
Hospice overview and quality summary
Medical Services Of America Hospice is a for-profit hospice care provider in Augusta, GA, serving patients and families in Richmond County and the surrounding area. Medicare certified since 2005, Medical Services Of America Hospice has provided 21 years of end-of-life and palliative care to the community.
Medical Services Of America Hospice serves an average of 53 patients per day, covering 42 ZIP codes across its service area. 57% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Augusta, GA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
83% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
77% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
68% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
68% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
69% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
70% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
65% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
66% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
98.5%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
97.7%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
97.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
98.8%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
96.2%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
95.1%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
87.5%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
87.9%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Medical Services Of America Hospice's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
74.4% of Medical Services Of America Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
97.7%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
9.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
5.7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
76.8%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
30%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
10%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
4%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$22,276
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Medical Services Of America Hospice's patient population is primarily composed of individuals with dementia (39%), followed by cancer (21%), cardiovascular disease (15%), other conditions (13%), respiratory disease (10%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Medical Services Of America Hospice delivers 57% of its care in patients' homes, with 36% in assisted living settings, 5% in skilled nursing settings, 2% in nursing facility settings. The hospice serves an average of 53 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Nursing Facility
Doctors at Medical Services Of America Hospice
1 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Medical Services Of America Hospice
What is the CMS rating for Medical Services Of America Hospice?
Medical Services Of America Hospice does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Medical Services Of America Hospice primarily treat?
Medical Services Of America Hospice's patient population includes dementia (39%), cancer (21%), cardiovascular disease (15%), other conditions (13%), respiratory disease (10%). This reflects the hospice's experience managing these conditions.
Where does Medical Services Of America Hospice provide care?
Medical Services Of America Hospice provides care in patient's home (57%), assisted living (36%), skilled nursing (5%), nursing facility (2%).
How large is Medical Services Of America Hospice?
Medical Services Of America Hospice serves an average of 53 patients per day and covers 42 ZIP codes in its service area.
How many doctors are affiliated with Medical Services Of America Hospice?
1 physicians are affiliated with Medical Services Of America Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·