About Medical Services Of America Home Health & Hospice
Hospice overview and quality summary
Medical Services Of America Home Health & Hospice is a for-profit hospice care provider in Richlands, VA, serving patients and families in Tazewell County and the surrounding area. Medicare certified since 2000, Medical Services Of America Home Health & Hospice has provided 26 years of end-of-life and palliative care to the community.
Medical Services Of America Home Health & Hospice serves an average of 56 patients per day, covering 73 ZIP codes across its service area. 67% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Medical Services Of America Home Health & Hospice a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 3 physicians are affiliated with this hospice.
When choosing hospice care in Richlands, VA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Medical Services Of America Home Health & Hospice has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Richlands, VA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
87% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
86% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
74% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
78% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
77% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
73% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
82% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.6%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.6%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.3%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
96.2%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Medical Services Of America Home Health & Hospice's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
55.6% of Medical Services Of America Home Health & Hospice's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.6%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
16.6
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
32.7%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
13.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
42.2%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
21.7%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
6%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$14,652
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Medical Services Of America Home Health & Hospice's patient population is primarily composed of individuals with dementia (29%), followed by cancer (21%), other conditions (19%), respiratory disease (18%), cardiovascular disease (13%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Medical Services Of America Home Health & Hospice delivers 67% of its care in patients' homes, with 27% in assisted living settings, 5% in skilled nursing settings. The hospice serves an average of 56 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Doctors at Medical Services Of America Home Health & Hospice
3 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Medical Services Of America Home Health & Hospice
What is the CMS rating for Medical Services Of America Home Health & Hospice?
Medical Services Of America Home Health & Hospice has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Medical Services Of America Home Health & Hospice primarily treat?
Medical Services Of America Home Health & Hospice's patient population includes dementia (29%), cancer (21%), other conditions (19%), respiratory disease (18%), cardiovascular disease (13%). This reflects the hospice's experience managing these conditions.
Where does Medical Services Of America Home Health & Hospice provide care?
Medical Services Of America Home Health & Hospice provides care in patient's home (67%), assisted living (27%), skilled nursing (5%).
How large is Medical Services Of America Home Health & Hospice?
Medical Services Of America Home Health & Hospice serves an average of 56 patients per day and covers 73 ZIP codes in its service area.
How many doctors are affiliated with Medical Services Of America Home Health & Hospice?
3 physicians are affiliated with Medical Services Of America Home Health & Hospice.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·