About Medi Home Hospice - Richmond
Hospice overview and quality summary
Medi Home Hospice - Richmond is a for-profit hospice care provider in Glen Allen, VA, serving patients and families in Henrico County and the surrounding area. Medicare certified since 2005, Medi Home Hospice - Richmond has provided 21 years of end-of-life and palliative care to the community.
Medi Home Hospice - Richmond serves an average of 88 patients per day, covering 88 ZIP codes across its service area. 40% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Medi Home Hospice - Richmond has earned a 5-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 8 out of 10, a composite measure of care quality and efficiency. 10 physicians are affiliated with this hospice.
When choosing hospice care in Glen Allen, VA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Excellent
CMS CAHPS Hospice Star Rating
Medi Home Hospice - Richmond has earned a 5-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Medi Home Hospice - Richmond among the higher-rated hospice providers serving families in Glen Allen, VA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
95% of caregivers gave Medi Home Hospice - Richmond a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
95% of caregivers gave Medi Home Hospice - Richmond a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
79% of caregivers gave Medi Home Hospice - Richmond a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
88% of caregivers gave Medi Home Hospice - Richmond a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
80% of caregivers gave Medi Home Hospice - Richmond a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
87% of caregivers gave Medi Home Hospice - Richmond a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
88% of caregivers gave Medi Home Hospice - Richmond a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
90% of caregivers gave Medi Home Hospice - Richmond a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.8%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
96.1%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
97.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Medi Home Hospice - Richmond's Hospice Care Index (HCI) score is 8 out of 10, below the national average of 8.8. The HCI evaluates hospices on nursing visit continuity, care transitions, spending efficiency, and presence in the final days.
74.3% of Medi Home Hospice - Richmond's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
98.1%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
10.5
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
4.1%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
44.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
4.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
40.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
12.8%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
6.4%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$24,402
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Medi Home Hospice - Richmond's patient population is primarily composed of individuals with dementia (47%), followed by cardiovascular disease (27%), cancer (12%), stroke (6%), other conditions (6%), respiratory disease (5%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Medi Home Hospice - Richmond delivers 40% of its care in patients' homes, with 53% in assisted living settings, 7% in skilled nursing settings. The significant proportion of facility-based care may reflect patients requiring higher levels of medical support or those without available home caregivers. The hospice serves an average of 88 patients per day.
Assisted Living
Patient's Home
Skilled Nursing
Doctors at Medi Home Hospice - Richmond
10 affiliated physicians
Dr. Krystal Lauer, NP
Nurse Practitioner
Dr. Marsha Taylor, MD
Family Practice
Dr. Erica Carter, MD
Family Practice
Dr. Stephen Colvin, NP
Nurse Practitioner
Dr. Tina Rutt, NP
Nurse Practitioner
Dr. Brooke Bostic, MD
Family Practice
Dr. Dharmesh Sanghani, MD
Internal Medicine
Dr. Susan Kiley, NP
Nurse Practitioner
Dr. Lisa Mcdermott, MD
Hospitalist
Dr. Rachel Wilson
Nurse Practitioner
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Reviews and ratings from patients
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Frequently Asked Questions
About Medi Home Hospice - Richmond
What is the CMS rating for Medi Home Hospice - Richmond?
Medi Home Hospice - Richmond has a 5-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Medi Home Hospice - Richmond primarily treat?
Medi Home Hospice - Richmond's patient population includes dementia (47%), cardiovascular disease (27%), cancer (12%), stroke (6%), other conditions (6%), respiratory disease (5%). This reflects the hospice's experience managing these conditions.
Where does Medi Home Hospice - Richmond provide care?
Medi Home Hospice - Richmond provides care in assisted living (53%), patient's home (40%), skilled nursing (7%).
How large is Medi Home Hospice - Richmond?
Medi Home Hospice - Richmond serves an average of 88 patients per day and covers 88 ZIP codes in its service area.
How many doctors are affiliated with Medi Home Hospice - Richmond?
10 physicians are affiliated with Medi Home Hospice - Richmond.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·