About Mainegeneral Community Care
Hospice overview and quality summary
Mainegeneral Community Care is a nonprofit hospice care provider in Waterville, ME, serving patients and families in Kennebec County and the surrounding area. Medicare certified since 1989, Mainegeneral Community Care has provided 37 years of end-of-life and palliative care to the community.
Mainegeneral Community Care serves an average of 92 patients per day, covering 81 ZIP codes across its service area. 53% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Mainegeneral Community Care a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 14 physicians are affiliated with this hospice.
When choosing hospice care in Waterville, ME, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Mainegeneral Community Care has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Waterville, ME compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
88% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
92% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
75% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
82% of caregivers gave a top rating for team communication, consistent with the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
76% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
81% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
87% of caregivers gave Mainegeneral Community Care a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.3%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
98.9%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.3%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
99.5%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.8%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
97.4%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
97.3%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
95.8%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Mainegeneral Community Care's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
80.2% of Mainegeneral Community Care's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
95.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
13.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
53.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
2.8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
28.2%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
2.8%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.4%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.1%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$12,983
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Mainegeneral Community Care's patient population is primarily composed of individuals with cancer (37%), followed by cardiovascular disease (16%), stroke (16%), dementia (14%), other conditions (14%), respiratory disease (4%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Mainegeneral Community Care delivers 53% of its care in patients' homes, with 39% in nursing facility settings, 7% in assisted living settings. The hospice serves an average of 92 patients per day.
Patient's Home
Nursing Facility
Assisted Living
Doctors at Mainegeneral Community Care
14 affiliated physicians
Dr. George Polkinghorn, MD
Medical Oncology
Dr. Erin Adler, DO
Hematology/oncology
Dr. Lindsey Hathaway, MD
Hematology/oncology
Dr. Joann Wang, DO
Geriatric Medicine
Dr. Robert Dohner, DO
Hospice/palliative Care
Dr. Kelly Cohen
Nurse Practitioner
Dr. Nathan Harmon, DO
Geriatric Medicine
Dr. Neil Majithia, MD
Hematology/oncology
Dr. Carlen Smith, MD
Geriatric Medicine
Dr. Deirdre Heersink, DO
Geriatric Medicine
Dr. Laura Caron, MD
Family Practice
Dr. Desiree Leary
Family Practice
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Reviews and ratings from patients
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Frequently Asked Questions
About Mainegeneral Community Care
What is the CMS rating for Mainegeneral Community Care?
Mainegeneral Community Care has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Mainegeneral Community Care primarily treat?
Mainegeneral Community Care's patient population includes cancer (37%), cardiovascular disease (16%), stroke (16%), dementia (14%), other conditions (14%), respiratory disease (4%). This reflects the hospice's experience managing these conditions.
Where does Mainegeneral Community Care provide care?
Mainegeneral Community Care provides care in patient's home (53%), nursing facility (39%), assisted living (7%).
How large is Mainegeneral Community Care?
Mainegeneral Community Care serves an average of 92 patients per day and covers 81 ZIP codes in its service area.
How many doctors are affiliated with Mainegeneral Community Care?
14 physicians are affiliated with Mainegeneral Community Care.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·