About Los Robles Healthcare
Hospice overview and quality summary
Los Robles Healthcare is a for-profit hospice care provider in Santa Ana, CA, serving patients and families in Orange County and the surrounding area. Medicare certified since 2016, Los Robles Healthcare has provided 10 years of end-of-life and palliative care to the community.
Los Robles Healthcare serves an average of 116 patients per day, covering 162 ZIP codes across its service area. 80% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
CMS has assigned Los Robles Healthcare a 3-star quality rating based on caregiver survey feedback, indicating average satisfaction with the hospice's care. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Santa Ana, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Average
CMS CAHPS Hospice Star Rating
Los Robles Healthcare has received a 3-star quality rating from CMS, based on the CAHPS Hospice Survey. This average rating reflects caregiver satisfaction across communication, symptom management, timely care, and emotional support. CMS publishes these ratings to help families in Santa Ana, CA compare hospice providers.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
90% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
87% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
69% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
78% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
68% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
75% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
80% of caregivers gave a top rating for overall rating (9-10), consistent with the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
78% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.7%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.5%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.4%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
96.2%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.5%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.2%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
96.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
94.5%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Los Robles Healthcare's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
38.4% of Los Robles Healthcare's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
93.2%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
15.9
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
7.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
18.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
8%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
44.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
3.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.9%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$18,048
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Los Robles Healthcare's patient population is primarily composed of individuals with cardiovascular disease (33%), followed by cancer (22%), dementia (16%), other conditions (12%), respiratory disease (9%), stroke (8%). Heart failure is one of the leading diagnoses for hospice admission nationwide, and a high proportion of cardiac patients is typical of most hospice programs.
Care Settings
Where hospice care is delivered
Los Robles Healthcare delivers 80% of its care in patients' homes, with 13% in assisted living settings, 8% in skilled nursing settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 116 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Los Robles Healthcare
What is the CMS rating for Los Robles Healthcare?
Los Robles Healthcare has a 3-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Los Robles Healthcare primarily treat?
Los Robles Healthcare's patient population includes cardiovascular disease (33%), cancer (22%), dementia (16%), other conditions (12%), respiratory disease (9%), stroke (8%). This reflects the hospice's experience managing these conditions.
Where does Los Robles Healthcare provide care?
Los Robles Healthcare provides care in patient's home (80%), assisted living (13%), skilled nursing (8%).
How large is Los Robles Healthcare?
Los Robles Healthcare serves an average of 116 patients per day and covers 162 ZIP codes in its service area.
How many doctors are affiliated with Los Robles Healthcare?
1 physicians are affiliated with Los Robles Healthcare.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·