About Journeycare - Glenview
Hospice overview and quality summary
Journeycare - Glenview is a for-profit hospice care provider in Glenview, IL, serving patients and families in Cook County and the surrounding area. Medicare certified since 1989, Journeycare - Glenview has provided 37 years of end-of-life and palliative care to the community.
Journeycare - Glenview serves an average of 185 patients per day, covering 199 ZIP codes across its service area. 72% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Journeycare - Glenview holds a 2-star CMS rating based on caregiver surveys. Families are encouraged to review the detailed quality measures below. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 10 physicians are affiliated with this hospice.
When choosing hospice care in Glenview, IL, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Below Average
CMS CAHPS Hospice Star Rating
Journeycare - Glenview has received a 2-star quality rating from CMS, based on caregiver survey results. Families in Glenview, IL considering this hospice should review the detailed survey results below and discuss quality measures with the care team.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
82% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
83% of caregivers gave a top rating for treated with respect, below the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
63% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
70% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
64% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
62% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
68% of caregivers gave a top rating for overall rating (9-10), below the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
69% of caregivers gave a top rating for would recommend, below the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.9%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Journeycare - Glenview's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
47.0% of Journeycare - Glenview's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
90.3%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
9.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
69.3%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
13.7%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
27.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
7.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
6.3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
2.5%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$13,196
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Journeycare - Glenview's patient population is primarily composed of individuals with cancer (32%), followed by dementia (20%), stroke (19%), other conditions (15%), cardiovascular disease (9%), respiratory disease (6%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Journeycare - Glenview delivers 72% of its care in patients' homes, with 12% in skilled nursing settings, 7% in nursing facility settings, 6% in assisted living settings, 2% in inpatient hospice settings, 1% in hospital settings. The hospice serves an average of 185 patients per day.
Patient's Home
Skilled Nursing
Nursing Facility
Assisted Living
Inpatient Hospice
Hospital
Doctors at Journeycare - Glenview
10 affiliated physicians
Dr. Gregory Wallman, DO
Internal Medicine
Dr. Jeffrey Garland, MD
Internal Medicine
Dr. Thomas Stern, MD
Internal Medicine
Dr. Fatima Hyder, MD
Internal Medicine
Dr. Anna Liggett, MD
Geriatric Medicine
Dr. Godwin D'souza, MD
Internal Medicine
Dr. Komal Zacharia, MD
Hospice/palliative Care
Dr. Eric Terman, MD
Internal Medicine
Dr. Mark Vexelman, MD
Internal Medicine
Dr. Jonathan Maks, MD
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Journeycare - Glenview
What is the CMS rating for Journeycare - Glenview?
Journeycare - Glenview has a 2-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Journeycare - Glenview primarily treat?
Journeycare - Glenview's patient population includes cancer (32%), dementia (20%), stroke (19%), other conditions (15%), cardiovascular disease (9%), respiratory disease (6%). This reflects the hospice's experience managing these conditions.
Where does Journeycare - Glenview provide care?
Journeycare - Glenview provides care in patient's home (72%), skilled nursing (12%), nursing facility (7%), assisted living (6%), inpatient hospice (2%), hospital (1%).
How large is Journeycare - Glenview?
Journeycare - Glenview serves an average of 185 patients per day and covers 199 ZIP codes in its service area.
How many doctors are affiliated with Journeycare - Glenview?
10 physicians are affiliated with Journeycare - Glenview.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·