About Journey Hospice Care Inc.
Hospice overview and quality summary
Journey Hospice Care Inc. is a for-profit hospice care provider in Upland, CA, serving patients and families in San Bernardino County and the surrounding area. Medicare certified since 2019, Journey Hospice Care Inc. has provided 7 years of end-of-life and palliative care to the community.
Journey Hospice Care Inc. serves an average of 41 patients per day, covering 61 ZIP codes across its service area. 54% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 4 physicians are affiliated with this hospice.
When choosing hospice care in Upland, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
86% of caregivers gave a top rating for emotional & spiritual support, below the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
89% of caregivers gave a top rating for treated with respect, consistent with the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
70% of caregivers gave a top rating for help with symptoms, below the national average of 74%.
Team Communication
How well the hospice team communicated with the family
72% of caregivers gave a top rating for team communication, below the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
73% of caregivers gave a top rating for getting timely care, below the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
59% of caregivers gave a top rating for training for family caregivers, below the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
86% of caregivers gave Journey Hospice Care Inc. a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
83% of caregivers gave a top rating for would recommend, consistent with the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
100.0%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.4%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
91.9%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
100.0%
Natl: 97.4%
Composite Process Score
Composite measure of all hospice care process quality measures
93.1%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Journey Hospice Care Inc.'s Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
14.4% of Journey Hospice Care Inc.'s patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
99.2%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
15.8
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
9%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
36.3%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.9%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
57.4%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
9.9%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
3%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$24,152
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Journey Hospice Care Inc.'s patient population is primarily composed of individuals with cardiovascular disease (36%), followed by dementia (31%), cancer (12%), respiratory disease (9%), stroke (8%). Heart failure is one of the leading diagnoses for hospice admission nationwide, and a high proportion of cardiac patients is typical of most hospice programs.
Care Settings
Where hospice care is delivered
Journey Hospice Care Inc. delivers 54% of its care in patients' homes, with 29% in assisted living settings, 17% in skilled nursing settings. The hospice serves an average of 41 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Doctors at Journey Hospice Care Inc.
4 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Journey Hospice Care Inc.
What is the CMS rating for Journey Hospice Care Inc.?
Journey Hospice Care Inc. does not currently have a CMS star rating available. Approximately 69% of hospice providers lack sufficient survey data for a star rating.
What conditions does Journey Hospice Care Inc. primarily treat?
Journey Hospice Care Inc.'s patient population includes cardiovascular disease (36%), dementia (31%), cancer (12%), respiratory disease (9%), stroke (8%). This reflects the hospice's experience managing these conditions.
Where does Journey Hospice Care Inc. provide care?
Journey Hospice Care Inc. provides care in patient's home (54%), assisted living (29%), skilled nursing (17%).
How large is Journey Hospice Care Inc.?
Journey Hospice Care Inc. serves an average of 41 patients per day and covers 61 ZIP codes in its service area.
How many doctors are affiliated with Journey Hospice Care Inc.?
4 physicians are affiliated with Journey Hospice Care Inc..
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·