About Hospicecare, Inc
Hospice overview and quality summary
Hospicecare, Inc is a for-profit hospice care provider in Charleston, WV, serving patients and families in Kanawha County and the surrounding area. Medicare certified since 1986, Hospicecare, Inc has provided 40 years of end-of-life and palliative care to the community.
Hospicecare, Inc serves an average of 301 patients per day, covering 242 ZIP codes across its service area. 61% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospicecare, Inc has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 20 physicians are affiliated with this hospice.
When choosing hospice care in Charleston, WV, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Hospicecare, Inc has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospicecare, Inc among the higher-rated hospice providers serving families in Charleston, WV.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
90% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Hospicecare, Inc a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
79% of caregivers gave Hospicecare, Inc a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
85% of caregivers gave Hospicecare, Inc a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
85% of caregivers gave Hospicecare, Inc a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
76% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
86% of caregivers gave Hospicecare, Inc a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
89% of caregivers gave Hospicecare, Inc a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.8%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
99.7%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
99.9%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
100.0%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
100.0%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.5%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
99.6%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
99.3%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospicecare, Inc's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
64.5% of Hospicecare, Inc's patients received visits from the hospice team in their final days of life, significantly above the national average of 47.9%. This is one of the most meaningful quality indicators — having the hospice team present during the final hours provides critical comfort to both patients and families.
Visits Near Death
Patients with visits in last 3 days of life
98.1%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
33.1
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
20.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
34.9%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
8.6%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
38.1%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
4.1%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
1.7%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
3.4%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$9,161
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospicecare, Inc's patient population is primarily composed of individuals with dementia (29%), followed by cancer (27%), other conditions (18%), respiratory disease (10%), cardiovascular disease (9%), stroke (8%). Dementia care requires specialized communication techniques and behavioral support, which experienced hospice teams are trained to provide.
Care Settings
Where hospice care is delivered
Hospicecare, Inc delivers 61% of its care in patients' homes, with 16% in assisted living settings, 13% in skilled nursing settings, 6% in inpatient hospice settings, 4% in nursing facility settings. The hospice serves an average of 301 patients per day.
Patient's Home
Assisted Living
Skilled Nursing
Inpatient Hospice
Nursing Facility
Doctors at Hospicecare, Inc
20 affiliated physicians
Dr. James Gaal, DO
Internal Medicine
Dr. Constance Anderson, DO
Family Practice
Dr. Gregory Jarrell, DO
Family Practice
Dr. Christopher Wood, DO
Internal Medicine
Dr. Patrick Ryan, MD
Internal Medicine
Dr. Richard Knapp, MD
Emergency Medicine
Dr. Marcus Jarrell, DO
Family Practice
Dr. Debra Crites-sams, DO
Family Practice
Dr. Roy Bowden, DO
Internal Medicine
Dr. Jeanette Jackson, DO
Internal Medicine
Dr. Irvin Snyder, DO
Internal Medicine
Dr. Kenneth Proops, MD
Internal Medicine
+ 8 more physicians
Dr. John Neville, MD
Family Practice
Dr. Laurie Harper, MD
Hospitalist
Dr. Sammar Atassi
Internal Medicine
Dr. Howard Lafferty, DO
Family Practice
Dr. Amy Wirts, MD
Internal Medicine
Dr. Christopher Skaggs, MD
Internal Medicine
Dr. Grant Parkins, DO
Family Practice
Dr. Brandon Robinson, DO
Internal Medicine
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Hospicecare, Inc
What is the CMS rating for Hospicecare, Inc?
Hospicecare, Inc has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospicecare, Inc primarily treat?
Hospicecare, Inc's patient population includes dementia (29%), cancer (27%), other conditions (18%), respiratory disease (10%), cardiovascular disease (9%), stroke (8%). This reflects the hospice's experience managing these conditions.
Where does Hospicecare, Inc provide care?
Hospicecare, Inc provides care in patient's home (61%), assisted living (16%), skilled nursing (13%), inpatient hospice (6%), nursing facility (4%).
How large is Hospicecare, Inc?
Hospicecare, Inc serves an average of 301 patients per day and covers 242 ZIP codes in its service area.
How many doctors are affiliated with Hospicecare, Inc?
20 physicians are affiliated with Hospicecare, Inc.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·