About Hospice Of Redlands Community Hospital
Hospice overview and quality summary
Hospice Of Redlands Community Hospital is a for-profit hospice care provider in Redlands, CA, serving patients and families in San Bernardino County and the surrounding area. Medicare certified since 1988, Hospice Of Redlands Community Hospital has provided 38 years of end-of-life and palliative care to the community.
Hospice Of Redlands Community Hospital serves an average of 49 patients per day, covering 45 ZIP codes across its service area. 99% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice Of Redlands Community Hospital has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 9 out of 10, a composite measure of care quality and efficiency. 2 physicians are affiliated with this hospice.
When choosing hospice care in Redlands, CA, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Hospice Of Redlands Community Hospital has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice Of Redlands Community Hospital among the higher-rated hospice providers serving families in Redlands, CA.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
92% of caregivers gave a top rating for emotional & spiritual support, consistent with the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Hospice Of Redlands Community Hospital a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
82% of caregivers gave Hospice Of Redlands Community Hospital a top rating for help with symptoms, above the national average of 74%.
Team Communication
How well the hospice team communicated with the family
86% of caregivers gave Hospice Of Redlands Community Hospital a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
83% of caregivers gave Hospice Of Redlands Community Hospital a top rating for getting timely care, above the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
83% of caregivers gave Hospice Of Redlands Community Hospital a top rating for training for family caregivers, above the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
90% of caregivers gave Hospice Of Redlands Community Hospital a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
91% of caregivers gave Hospice Of Redlands Community Hospital a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
100.0%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
97.5%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
98.2%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
94.6%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
99.6%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
99.1%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
91.3%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
90.2%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Of Redlands Community Hospital's Hospice Care Index (HCI) score is 9 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
38.7% of Hospice Of Redlands Community Hospital's patients received visits from the hospice team in their final days of life, below the national average of 47.9%. Families may want to discuss end-of-life visit availability with this hospice.
Visits Near Death
Patients with visits in last 3 days of life
95.4%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
17
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
10%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
29.4%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
14.3%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
30.6%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
0%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
2%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.3%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$13,009
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Of Redlands Community Hospital's patient population is primarily composed of individuals with cardiovascular disease (23%), followed by cancer (23%), stroke (18%), dementia (17%), other conditions (13%), respiratory disease (5%).
Care Settings
Where hospice care is delivered
Hospice Of Redlands Community Hospital delivers 99% of its care in patients' homes, with 1% in hospital settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 49 patients per day.
Patient's Home
Hospital
Doctors at Hospice Of Redlands Community Hospital
2 affiliated physicians
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Hospice Of Redlands Community Hospital
What is the CMS rating for Hospice Of Redlands Community Hospital?
Hospice Of Redlands Community Hospital has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Of Redlands Community Hospital primarily treat?
Hospice Of Redlands Community Hospital's patient population includes cardiovascular disease (23%), cancer (23%), stroke (18%), dementia (17%), other conditions (13%), respiratory disease (5%). This reflects the hospice's experience managing these conditions.
Where does Hospice Of Redlands Community Hospital provide care?
Hospice Of Redlands Community Hospital provides care in patient's home (99%), hospital (1%).
How large is Hospice Of Redlands Community Hospital?
Hospice Of Redlands Community Hospital serves an average of 49 patients per day and covers 45 ZIP codes in its service area.
How many doctors are affiliated with Hospice Of Redlands Community Hospital?
2 physicians are affiliated with Hospice Of Redlands Community Hospital.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·