About Hospice Of Mercy-durango
Hospice overview and quality summary
Hospice Of Mercy-durango is a nonprofit hospice care provider in Durango, CO, serving patients and families in La Plata County and the surrounding area. Medicare certified since 1986, Hospice Of Mercy-durango has provided 40 years of end-of-life and palliative care to the community.
Hospice Of Mercy-durango serves an average of 44 patients per day, covering 25 ZIP codes across its service area. 82% of care is delivered in patients' homes, consistent with the hospice philosophy of enabling comfort care in familiar surroundings.
Hospice Of Mercy-durango has earned a 4-star CMS quality rating based on caregiver survey results, reflecting strong satisfaction across communication, symptom management, and emotional support. The facility's Hospice Care Index score is 10 out of 10, a composite measure of care quality and efficiency. 1 physicians are affiliated with this hospice.
When choosing hospice care in Durango, CO, consider quality ratings, caregiver satisfaction surveys, the hospice's experience with your loved one's condition, and the service area. Since hospice care is typically delivered in the home, the responsiveness and availability of the care team are critical factors.
At a Glance
Caregiver Satisfaction
CAHPS Hospice Survey results from bereaved family caregivers
Very Good
CMS CAHPS Hospice Star Rating
Hospice Of Mercy-durango has earned a 4-star quality rating from the Centers for Medicare & Medicaid Services (CMS), based on the CAHPS Hospice Survey of bereaved family caregivers. This rating reflects above-average satisfaction across emotional support, symptom management, team communication, and respect. This places Hospice Of Mercy-durango among the higher-rated hospice providers serving families in Durango, CO.
Emotional & Spiritual Support
How well the hospice team provided emotional and spiritual support
93% of caregivers gave Hospice Of Mercy-durango a top rating for emotional & spiritual support, above the national average of 90%.
Treated with Respect
Whether the patient was treated with dignity and respect
93% of caregivers gave Hospice Of Mercy-durango a top rating for treated with respect, above the national average of 90%.
Help with Symptoms
How well the hospice team managed pain and other symptoms
72% of caregivers gave a top rating for help with symptoms, consistent with the national average of 74%.
Team Communication
How well the hospice team communicated with the family
87% of caregivers gave Hospice Of Mercy-durango a top rating for team communication, above the national average of 81%.
Getting Timely Care
Whether the patient received help as soon as it was needed
75% of caregivers gave a top rating for getting timely care, consistent with the national average of 77%.
Training for Family Caregivers
Whether sufficient training was provided to care for the patient
74% of caregivers gave a top rating for training for family caregivers, consistent with the national average of 75%.
Overall Rating (9-10)
Percentage of caregivers rating the hospice 9 or 10 out of 10
88% of caregivers gave Hospice Of Mercy-durango a top rating for overall rating (9-10), above the national average of 81%.
Would Recommend
Percentage of caregivers who would definitely recommend this hospice
92% of caregivers gave Hospice Of Mercy-durango a top rating for would recommend, above the national average of 84%.
Source: CMS CAHPS Hospice Survey · Vertical markers indicate national average
Quality Process Measures
CMS hospice care quality indicators vs. national benchmarks
Treatment Preferences Documented
Patients whose treatment preferences were discussed and documented
99.6%
Natl: 99.5%
Beliefs & Values Addressed
Patients whose beliefs and values were addressed in the plan of care
97.7%
Natl: 98.3%
Pain Screening
Patients screened for pain upon hospice admission
100.0%
Natl: 98.3%
Comprehensive Pain Assessment
Patients with pain who received a comprehensive pain assessment
91.3%
Natl: 94.8%
Dyspnea Screening
Patients screened for shortness of breath upon admission
98.9%
Natl: 99.0%
Dyspnea Treatment
Patients with dyspnea who received treatment within 24 hours
95.4%
Natl: 97.4%
Opioid Bowel Regimen
Patients on opioids who were offered a bowel regimen
100.0%
Natl: 93.2%
Composite Process Score
Composite measure of all hospice care process quality measures
89.7%
Natl: 91.6%
Hospice Care Index
Composite quality score with 10 sub-measures
Overall HCI Score
National average: 8.8/10
Hospice Of Mercy-durango's Hospice Care Index (HCI) score is 10 out of 10, above the national average of 8.8. This composite score reflects stronger-than-average performance across measures of nursing continuity, care transitions, and presence near death.
51.3% of Hospice Of Mercy-durango's patients received visits from the hospice team in their final days of life, consistent with the national average of 47.9%. Presence during the final days reflects the hospice's commitment to supporting families when it matters most.
Visits Near Death
Patients with visits in last 3 days of life
82.9%
Natl: 89.5%
Nurse Care Minutes
Average nurse care minutes per routine home care day
11.3
Natl: 13.4
Weekend Nursing
Percentage of skilled nursing minutes on weekends
6.2%
Natl: 9.2%
Gaps in Nursing Visits
Stays with gaps in skilled nursing visits
46.7%
Natl: 55.4%
Early Live Discharges
Patients discharged alive within 3 days
6.4%
Natl: 7.2%
Late Live Discharges
Patients discharged alive after enrollment
34%
Natl: 40%
Burdensome Transitions (Type 1)
Hospice-to-acute-care transitions near death
6.4%
Natl: 8%
Burdensome Transitions (Type 2)
Acute care admissions near death
0%
Natl: 2.3%
CHC/GIP Days
Continuous home care & general inpatient days as share of total
0.7%
Natl: 0.6%
Per-Beneficiary Spending
Average Medicare spending per hospice beneficiary
$13,399
Natl: $16,971
Patient Population
Primary diagnoses of hospice patients
Hospice Of Mercy-durango's patient population is primarily composed of individuals with cancer (31%), followed by cardiovascular disease (30%), dementia (13%), other conditions (10%), respiratory disease (8%), stroke (8%). While cancer has historically been the most common hospice diagnosis, the proportion of non-cancer patients has grown substantially over the past decade.
Care Settings
Where hospice care is delivered
Hospice Of Mercy-durango delivers 82% of its care in patients' homes, with 11% in skilled nursing settings, 6% in inpatient hospice settings, 1% in assisted living settings. The high proportion of home-based care aligns with the hospice philosophy of enabling patients to receive comfort care in familiar surroundings with family nearby. The hospice serves an average of 44 patients per day.
Patient's Home
Skilled Nursing
Inpatient Hospice
Assisted Living
Patient Reviews
Reviews and ratings from patients
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Frequently Asked Questions
About Hospice Of Mercy-durango
What is the CMS rating for Hospice Of Mercy-durango?
Hospice Of Mercy-durango has a 4-star quality rating from CMS based on the CAHPS Hospice Survey of bereaved family caregivers, which evaluates satisfaction across areas including symptom management, communication, and emotional support.
What conditions does Hospice Of Mercy-durango primarily treat?
Hospice Of Mercy-durango's patient population includes cancer (31%), cardiovascular disease (30%), dementia (13%), other conditions (10%), respiratory disease (8%), stroke (8%). This reflects the hospice's experience managing these conditions.
Where does Hospice Of Mercy-durango provide care?
Hospice Of Mercy-durango provides care in patient's home (82%), skilled nursing (11%), inpatient hospice (6%), assisted living (1%).
How large is Hospice Of Mercy-durango?
Hospice Of Mercy-durango serves an average of 44 patients per day and covers 25 ZIP codes in its service area.
How many doctors are affiliated with Hospice Of Mercy-durango?
1 physicians are affiliated with Hospice Of Mercy-durango.
Data source: CMS Hospice Compare · CAHPS Hospice Survey ·